Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
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==Dahua USA Internal Information== | ==Dahua USA Internal Information== | ||
+ | ===Online Software=== | ||
+ | <gallery> | ||
+ | file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/ | ||
+ | file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/ | ||
+ | file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/ | ||
+ | File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | ||
+ | </gallery> | ||
+ | |||
+ | ===Serial Lookup=== | ||
+ | <gallery> | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt | ||
+ | </gallery> | ||
+ | |||
+ | ===Dahua Sites=== | ||
+ | <gallery> | ||
+ | File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/ | ||
+ | File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us | ||
+ | File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php | ||
+ | File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/ | ||
+ | File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/ | ||
+ | File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page | ||
+ | </gallery> | ||
+ | |||
+ | ===Reporting and Reference=== | ||
+ | <gallery> | ||
+ | File:process.png|link=Internal:Internal_Only/Process|Process | ||
+ | file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce | ||
+ | file:listicon.png|Global To Do|link=Hidden:GlobalToDo | ||
+ | file:operatoricon.png|Call Scripts|link=Internal:Scripts | ||
+ | file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2 | ||
+ | file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting | ||
+ | file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT | ||
+ | file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation | ||
+ | file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA | ||
+ | file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A | ||
+ | File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales | ||
+ | file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing | ||
+ | </gallery> | ||
__NOTOC__ | __NOTOC__ | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | ===Dahua | + | ===P2P Websites=== |
− | + | * www.dahuap2pcloud.com | |
− | === | + | * www.easy4ipcloud.com |
− | *[[Internal: | + | |
− | === | + | ===Non-Dahua=== |
− | * | + | <gallery> |
− | + | File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/ | |
− | + | file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower | |
− | + | File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html | |
− | ==== | + | File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net |
− | * | + | File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/ |
− | * | + | </gallery> |
− | * | + | |
− | * | + | * [[Internal:ADT|ADT Resource and Process]] |
− | * | + | * [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository] |
− | * | + | * [http://portal.lorexservices.com Lorex Engineer Portal] |
− | * | + | |
− | * | + | ===LeChange RMA=== |
− | * | + | For LeChange devices that have been approved for RMA go through the Following Process: |
+ | |||
+ | * Get the model number, shipping address, email, and contact number if not already had. | ||
+ | * Set Status to RMA Pending and enter the RMA Reason and Type. | ||
+ | * Save the case, it will automatically be transferred to the DNA - RMA Queue. | ||
+ | * From the DNA - RMA Queue approve the RMA take ownership back over the case. | ||
+ | * Send an email to ALL the following: | ||
+ | |||
+ | :: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )''' | ||
+ | |||
+ | * In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well. | ||
+ | * Make sure that all parties are kept in the loop throughout the RMA process. | ||
+ | * Once the unit has been shipped, send tracking information to the customer by email. | ||
+ | |||
+ | ===Report a Problem=== | ||
+ | <gallery> | ||
+ | file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker | ||
+ | file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue | ||
+ | file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link | ||
+ | </gallery> | ||
+ | |||
+ | ===Product Information Links=== | ||
+ | <gallery> | ||
+ | File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization | ||
+ | File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials | ||
+ | File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye | ||
+ | File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased | ||
+ | </gallery> | ||
+ | |||
+ | ===Phone Numbers=== | ||
+ | {| class="wikitable sortable" | ||
+ | |- | ||
+ | !|Name | ||
+ | !|Department | ||
+ | !|Phone Number | ||
+ | !|Email | ||
+ | |- | ||
+ | ||Dahua North America-Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.606.1590 | ||
+ | ||Support.USA@DahuaTech.com | ||
+ | |- | ||
+ | ||Dahua North America-Dealer Line | ||
+ | ||Technical Support | ||
+ | ||866.302.6735 | ||
+ | ||dealersupport.usa@dahuatech.com | ||
+ | |- | ||
+ | ||Dahua North America-Internal Only Tech Support | ||
+ | ||Technical Support | ||
+ | ||866.302.6735 | ||
+ | ||InternalSupport.USA@dahuatech.com | ||
+ | |- | ||
+ | ||Lorex Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.755.6739 | ||
+ | ||Support@LorexTechnology.com | ||
+ | |- | ||
+ | ||Empower Technical Support | ||
+ | ||Technical Support | ||
+ | ||949.204.3226 | ||
+ | ||empowersupport@unisight.net | ||
+ | |- | ||
+ | ||LeChange Technical Support | ||
+ | ||Technical Support | ||
+ | ||800.883.4120 | ||
+ | ||support.usa@lechange.com | ||
+ | |- | ||
+ | ||ADT (Alpha) Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.609.1936 | ||
+ | ||alphasupport.usa@dahuatech.com | ||
+ | |} | ||
+ | ===Product Management=== | ||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | || | ||
+ | |||
+ | || | ||
+ | Adjusted Product Line Responsibility | ||
+ | |||
+ | || | ||
+ | Others | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | Angela Huang | ||
+ | |||
+ | || | ||
+ | IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) | ||
+ | |||
+ | || | ||
+ | Ordering system maintenance support from product perspective On-site product vetting support for video products | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | Lucas Zheng | ||
+ | |||
+ | || | ||
+ | NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express | ||
+ | |||
+ | || | ||
+ | Public Cloud relevant, On-site product vetting support for video products | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | Jordan Che | ||
+ | |||
+ | || | ||
+ | PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. | ||
+ | |||
+ | || | ||
+ | On-site product vetting support for intercom & access control products | ||
+ | |||
+ | |} | ||
+ | |||
+ | ===Projects=== | ||
+ | :* [[Internal:Agent_Homepage|Agent Homepage]] | ||
+ | :* [http://oaglobal.dahuatech.com/ Dahua Employee Login] | ||
+ | :* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] | ||
+ | :* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] | ||
+ | :* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] | ||
+ | :* [[Internal:Product_Review_Process|Product Review Process]] | ||
+ | :* [[Internal:Internal_Only/Head_Count|Head Count]] | ||
+ | :* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] | ||
+ | :* https://dahuawiki.com/Firmware_Templates | ||
+ | :* https://dahuawiki.com/Firmware_by_Device_Tabbed | ||
+ | :* https://dahuawiki.com/Firmware_Templates | ||
+ | :* https://dahuawiki.com/Kits | ||
+ | :* [[Internal:Name_Rule]] | ||
+ | :* https://dahuawiki.com/Internal:Empower | ||
+ | :* [[Internal:DSS_Windows|DSS Windows]] | ||
+ | :* [[Internal:Deep_Learn|Deep Learn]] | ||
+ | :* [[Internal:Customer_Lookup|Authorized Customer Lookup]] | ||
+ | :* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]] | ||
+ | * [[Internal:Internal_Only/Training|Training]] | ||
− | === | + | ====Salesforce Case Status Quick Reference==== |
− | + | [[file:SF_Case_Status_Reference.png]] | |
===Product Pages=== | ===Product Pages=== | ||
− | ==== | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] |
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] | ||
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] | ||
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] | ||
+ | :* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] | ||
+ | ===Dahua Irvine Inventory List=== | ||
+ | :* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] | ||
+ | :* Live Demos | ||
+ | User: admin | ||
+ | PW: DahuaWIN2017 | ||
+ | |||
+ | ===Wiki Processes=== | ||
+ | :* [[Internal:System_Photos_Process|System Photos Process]] | ||
+ | :* [[Internal:Example_Photos_Process|Example Photos Process]] | ||
+ | :* [[Internal:PDF_Banner_Process|PDF Banner Process]] | ||
+ | :* [[Internal:Database_Photos_Process|Database Photos Process]] | ||
+ | :* [[Internal:Wiki_Article_How_To|How to create a wiki article]] | ||
+ | :* [[Internal:Product_Page_How_To|How to create a product page]] | ||
+ | :* [[Tester_Product_Page_Template|Product Page Template Bar]] | ||
+ | :* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] | ||
+ | :* [[Internal:File_Repo|File Repo]] | ||
− | ===== | + | ===LearnDahua Enrollment Codes=== |
− | + | :* Dahua Basics -LearnBasics | |
+ | :* IVS: Technical Training -DahuaWIN | ||
+ | :* Technical Support Operations -DahuaWIN | ||
+ | :* DSS Intro -LearnDSS | ||
+ | :* HCVR & XVR Internal Training -LearnXVRandHCVR | ||
+ | :* Presentation Resource -LearnPPT | ||
+ | :* Technical Training -LearnTT | ||
+ | :* Technical Assessment -LearnTest | ||
− | ===== | + | ===Report a Salesforce Problem=== |
− | + | <html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html> | |
− | |||
− | |||
− | |||
[[Category:Internal]] | [[Category:Internal]] | ||
− | |||
− | |||
− | |||
− |
Latest revision as of 14:53, 5 March 2020
Dahua USA Internal Information
Online Software
Serial Lookup
Dahua Sites
Reporting and Reference
P2P Websites
- www.dahuap2pcloud.com
- www.easy4ipcloud.com
Non-Dahua
LeChange RMA
For LeChange devices that have been approved for RMA go through the Following Process:
- Get the model number, shipping address, email, and contact number if not already had.
- Set Status to RMA Pending and enter the RMA Reason and Type.
- Save the case, it will automatically be transferred to the DNA - RMA Queue.
- From the DNA - RMA Queue approve the RMA take ownership back over the case.
- Send an email to ALL the following:
- jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
- jessica.oviedo@lorextechnology.com (Main To)
- In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
- Make sure that all parties are kept in the loop throughout the RMA process.
- Once the unit has been shipped, send tracking information to the customer by email.
Report a Problem
Product Information Links
Phone Numbers
Name | Department | Phone Number | |
---|---|---|---|
Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
Adjusted Product Line Responsibility |
Others | |
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
Dahua Irvine Inventory List
- Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
Report a Salesforce Problem