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− | ==Dahua North America Technical Support==
| + | =Dahua North America Technical Support= |
− | ===Remote Support Quick Links===
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− | <gallery>
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− | file:anydesk.png|Anydesk|link=https://anydesk.com/download
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− | file:TeamViewer-01.png|Teamviewer 12|link=https://download.teamviewer.com/download/TeamViewer_Setup_en.exe
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− | file:TeamViewer-01.png|Teamviewer 12<br />Quick Support|link=https://download.teamviewer.com/download/TeamViewerQS_en.exe
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− | file:TeamViewer-01.png|Teamviewer 9<br />Quick Support|link=http://dahuawiki.com/images/Software/Teamviewer/TeamViewerQS9.exe
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− | file:TeamViewer-01.png|Teamviewer 9|link=http://dahuawiki.com/images/Software/Teamviewer/TeamViewer_Setup%209.exe
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− | </gallery>
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| | | |
− | ===Online===
| + | Phone Support: '''877-606-1590''' |
− | *[https://dahuasupport.desk.com/ Dahua Support Center]
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− | *[https://dahuasupport.desk.com/customer/login?return_to=%2F%3Ft%3D624636 Click Here to Log In to the Dahua Support Center]
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| | | |
− | ===Phone===
| + | Email Support: '''support.usa@dahuatech.com''' |
− | 877.606.1590
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− | ===Your Open Tickets===
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− | Note: You must be logged into Desk.com to view your open support tickets.
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| | | |
− | <html><iframe src="https://dahuasupport.desk.com/customer/portal/private/cases"
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− | width="1000px"
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− | height="800px"</iframe></html>
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| | | |
− | ===Email===
| + | Technical Support hours: |
− | [mailto:Support@DahuaSupport.Desk-Mail.com Email Support]
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| | | |
− | <html><!--If you already have jquery on the page you don't need to insert this script tag-->
| + | Monday - Friday: 5am - 5pm PT |
− | <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js" type="text/javascript"></script>
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| | | |
− | <link href="https://cdn.desk.com/assets/widget_embed_191.css" media="screen" rel="stylesheet" type="text/css" />
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− | <!--If you already have fancybox on the page this script tag should be omitted-->
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− | <script src="https://cdn.desk.com/assets/widget_embed_libraries_191.js" type="text/javascript"></script>
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| | | |
− | <script>
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− |
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− | // ********************************************************************************
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− | // This needs to be placed in the document body where you want the widget to render
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− | // ********************************************************************************
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− |
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− | new DESK.Widget({
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− | version: 1,
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− | site: 'dahuasupport.desk.com',
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− | port: '80',
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− | type: 'email',
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− | displayMode: 1, //0 for popup, 1 for lightbox
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− | features: {
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− | },
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− | fields: {
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− | ticket: {
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− | // desc: '',
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− | // labels_new: '',
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− | // priority: '',
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− | // subject: '',
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− | // custom_installer: '',
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− | // custom_lan_ip: '',
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− | // custom_wan_ip: '',
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− | // custom_serial_number: '',
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− | // custom_firmware_version: '',
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− | // custom_problem_type: '',
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− | // custom_http_port: '',
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− | // custom_tcp_port: '',
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− | // custom_model: '',
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− | // custom_phone_notification_to_customer: '',
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− | // custom_company: '',
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− | // custom_ticket_number: '',
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− | // custom_generic: '',
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− | // custom_adt: '',
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− | // custom_brand_models: '',
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− | // custom_wherepurchased: ''
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− | },
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− | interaction: {
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− | // email: '',
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− | // name: ''
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− | },
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− | email: {
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− | //subject: '',
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− | //body: ''
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− | },
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− | customer: {
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− | // company: '',
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− | // desc: '',
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− | // first_name: '',
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− | // last_name: '',
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− | // locale_code: '',
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− | // title: '',
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− | // custom_customer_type: '',
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− | // custom_vip: '',
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− | // custom_account_manager: '',
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− | // custom_cus_num: '',
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− | // custom_company: ''
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− | }
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− | }
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− | }).render();
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− | </script></html>
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| | | |
− | | + | ==Remote Support Quick Links== |
− | | + | {| style="width: 100%; align:center;" |
− | [[Category:Support]] | + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe <ul class="fa-ul"> <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>] |
− | [[Category:Remote Access]] | + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg <ul class="fa-ul"> <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>] |
− | [[Category:Remote access]] | + | ! style="text-align:center;"|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>] |
| + | |- |
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe Windows Remote Support]''' |
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg MacOS Remote Support]''' |
| + | ! style="text-align:center;"|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]''' |
| + | |- |
| + | |} |