Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of ":Internal Only"

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==Dahua USA Internal Information==
 
==Dahua USA Internal Information==
 +
===Online Software===
 +
<gallery>
 +
file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
 +
file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/
 +
file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/
 +
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 +
</gallery>
 +
 +
===Serial Lookup===
 +
<gallery>
 +
file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
 +
</gallery>
 +
 +
===Dahua Sites===
 +
<gallery>
 +
File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/
 +
File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us
 +
File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php
 +
File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/
 +
File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/
 +
File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page
 +
</gallery>
 +
 +
===Reporting and Reference===
 +
<gallery>
 +
File:process.png|link=Internal:Internal_Only/Process|Process
 +
file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce
 +
file:listicon.png|Global To Do|link=Hidden:GlobalToDo
 +
file:operatoricon.png|Call Scripts|link=Internal:Scripts
 +
file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
 +
file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting
 +
file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT
 +
file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation
 +
file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA
 +
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 +
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 +
file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
 +
</gallery>
 
__NOTOC__
 
__NOTOC__
−
*[[Hidden:GlobalToDo | Global To Do]]
 
−
*[[Report_Issue|Report a Problem with DahuaWiki]]
 
−
*[[Internal:Bug_Tracker|Bug Tracker]]
 
−
*[https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link Report an Issue]
 
−
===Serial Lookup===
 
−
*http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
 
  
−
===Work in Progress===
+
===P2P Websites===
−
*How to create a wiki article
+
* www.dahuap2pcloud.com
−
*[[Internal:DSS_Windows|DSS Windows]]
+
* www.easy4ipcloud.com
−
*[[Internal:Deep_Learn|Deep Learn]]
+
 
−
*[[Internal:Customer_Lookup|Authorized Customer Lookup]]
+
===Non-Dahua===
−
*[[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
+
<gallery>
−
===Product Pages===
+
File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
+
file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
+
File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
+
File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net
 +
File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/
 +
</gallery>
 +
 
 +
* [[Internal:ADT|ADT Resource and Process]]
 +
* [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
 +
* [http://portal.lorexservices.com Lorex Engineer Portal]
 +
 
 +
===LeChange RMA===
 +
For LeChange devices that have been approved for RMA go through the Following Process:
 +
 
 +
* Get the model number, shipping address, email, and contact number if not already had.
 +
* Set Status to RMA Pending and enter the RMA Reason and Type.
 +
* Save the case, it will automatically be transferred to the DNA - RMA Queue.
 +
* From the DNA - RMA Queue approve the RMA take ownership back over the case.
 +
* Send an email to ALL the following:
 +
 
 +
:: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
 +
 
 +
* In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
 +
* Make sure that all parties are kept in the loop throughout the RMA process.
 +
* Once the unit has been shipped, send tracking information to the customer by email.
 +
 
 +
===Report a Problem===
 +
<gallery>
 +
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
 +
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
 +
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
 +
</gallery>
 +
 
 +
===Product Information Links===
 +
<gallery>
 +
File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization
 +
File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials
 +
File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye
 +
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 +
</gallery>
 +
 
 +
===Phone Numbers===
 +
{| class="wikitable sortable"
 +
|-
 +
!|Name
 +
!|Department
 +
!|Phone Number
 +
!|Email
 +
|-
 +
||Dahua North America-Technical Support
 +
||Technical Support
 +
||877.606.1590
 +
||Support.USA@DahuaTech.com
 +
|-
 +
||Dahua North America-Dealer Line
 +
||Technical Support
 +
||866.302.6735
 +
||dealersupport.usa@dahuatech.com
 +
|-
 +
||Dahua North America-Internal Only Tech Support
 +
||Technical Support
 +
||866.302.6735
 +
||InternalSupport.USA@dahuatech.com
 +
|-
 +
||Lorex Technical Support
 +
||Technical Support
 +
||877.755.6739
 +
||Support@LorexTechnology.com
 +
|-
 +
||Empower Technical Support
 +
||Technical Support
 +
||949.204.3226
 +
||empowersupport@unisight.net
 +
|-
 +
||LeChange Technical Support
 +
||Technical Support
 +
||800.883.4120
 +
||support.usa@lechange.com
 +
|-
 +
||ADT (Alpha) Technical Support
 +
||Technical Support
 +
||877.609.1936
 +
||alphasupport.usa@dahuatech.com
 +
|}
 +
===Product Management===
 +
{| class="wikitable"
 +
|-
 +
||
 +
 
 +
||
 +
Adjusted Product Line Responsibility
 +
 
 +
||
 +
Others
 +
 
 +
|-
 +
||
 +
Angela Huang
 +
 
 +
||
 +
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 
 +
 
 +
||
 +
Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products
 +
 
 +
|-
 +
||
 +
Lucas Zheng
 +
 
 +
||
 +
NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express
 +
 
 +
||
 +
Public Cloud relevant, On-site product vetting support for video products
 +
 
 +
|-
 +
||
 +
Jordan Che
 +
 
 +
||
 +
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.
 +
 
 +
||
 +
On-site product vetting support for intercom & access control  products
  
−
===Dahua Irvine Inventory List===
+
|}
−
*[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 
−
===Wiki Processes===
 
−
*[[Internal:System_Photos_Process|System Photos Process]]
 
−
*[[Internal:Example_Photos_Process|Example Photos Process]]
 
−
*[[Internal:PDF_Banner_Process|PDF Banner Process]]
 
−
*[[Internal:Database_Photos_Process|Database Photos Process]]
 
  
−
===LearnDahua Enrollment Codes===
+
===Projects===
−
*Dahua Basics -N/A
+
:* [[Internal:Agent_Homepage|Agent Homepage]]
−
*IVS: Technical Training -DahuaWIN
+
:* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
−
*Technical Support Operations -DahuaWIN
+
:* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
−
*DSS Intro -LearnDSS
+
:* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
−
*HCVR & XVR Internal Training -LearnXVRandHCVR
+
:* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
−
*Presentation Resource -LearnPPT
+
:* [[Internal:Product_Review_Process|Product Review Process]]
 +
:* [[Internal:Internal_Only/Head_Count|Head Count]]
 +
:* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Firmware_by_Device_Tabbed
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Kits
 +
:* [[Internal:Name_Rule]]
 +
:* https://dahuawiki.com/Internal:Empower
 +
:* [[Internal:DSS_Windows|DSS Windows]]
 +
:* [[Internal:Deep_Learn|Deep Learn]]
 +
:* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
 +
:* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 +
* [[Internal:Internal_Only/Training|Training]]
  
−
===Software===
+
====Salesforce Case Status Quick Reference====
−
*[https://dahuawiki.com/images/Software/ Software Download Links]
+
[[file:SF_Case_Status_Reference.png]]
  
 
===Product Pages===
 
===Product Pages===
−
====International Model====
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
 +
:* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
 +
===Dahua Irvine Inventory List===
 +
:* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 +
:* Live Demos
 +
User: admin
 +
PW: DahuaWIN2017
 +
 
 +
===Wiki Processes===
 +
:* [[Internal:System_Photos_Process|System Photos Process]]
 +
:* [[Internal:Example_Photos_Process|Example Photos Process]]
 +
:* [[Internal:PDF_Banner_Process|PDF Banner Process]]
 +
:* [[Internal:Database_Photos_Process|Database Photos Process]]
 +
:* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
 +
:* [[Internal:Product_Page_How_To|How to create a product page]]
 +
:* [[Tester_Product_Page_Template|Product Page Template Bar]]
 +
:* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
 +
:* [[Internal:File_Repo|File Repo]]
  
−
=====IP-Based=====
+
===LearnDahua Enrollment Codes===
−
[[file:OLDNVRIcon.jpg|link=International:NVRSpecs|300px]][[file:OLDNetworkPTZIcon.jpg|link=International:INT/IP_PTZ|300px]][[file:OLDIPCamera.jpg|link=International:IPCSpecs|300px]]
+
:* Dahua Basics -LearnBasics
 +
:* IVS: Technical Training -DahuaWIN
 +
:* Technical Support Operations -DahuaWIN
 +
:* DSS Intro -LearnDSS
 +
:* HCVR & XVR Internal Training -LearnXVRandHCVR
 +
:* Presentation Resource -LearnPPT
 +
:* Technical Training -LearnTT
 +
:* Technical Assessment -LearnTest
  
−
=====HD-CVI=====
+
===Report a Salesforce Problem===
−
[[file:OLDHDCVIDVR.jpg|link=International:HDCVISpecs|300px]][[file:OLDHDCVIPTZIcon.jpg|link=International:INT/HD_CVI_PTZ|300px]][[file:OLDHDCVICameraIcon.jpg|link=International:HDCVICameraSpecs|300px]]
+
<html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
  
−
====Firmware Search Tool:International Model====
 
−
[[file:OLDNVRIcon.jpg|link=International:Firmware_Search_Tool/International/NVR|300px]][[file:OLDIPCamera.jpg|link=International:Firmware_Search_Tool/International/IP_Camera|300px]]
 
−
[[file:OLDHDCVIDVR.jpg|link=International:Firmware_Search_Tool/International/DVR|300px]]
 
  
 
[[Category:Internal]]
 
[[Category:Internal]]

Latest revision as of 14:53, 5 March 2020

Dahua USA Internal Information

Online Software

  • Salesforce Production Server

  • Bomgar

  • uJet

  • Avaya Phone System

Serial Lookup

  • Serial Lookup Tool 1

  • Serial Lookup Tool 2

  • Serial Lookup Tool 3

Dahua Sites

  • Main Site (USA)

  • Main Site (International)

  • Learn Dahua

  • Dealer Portal

  • GKS-Internal Only Knowledge Base

  • Lorex Wiki

Reporting and Reference

  • Process

  • Salesforce Instructions

  • Global To Do

  • Call Scripts

  • Request Time Off

  • Reporting

  • Customer Satisfaction Survey

  • Escalation file:Checklist

  • RMA Process

  • Q&A

  • Sales

  • Salesforce Request List


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

  • Digimerge

  • Empower

  • ADT Online Resource

  • Digimerge DDNS

  • FLIR DDNS

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

  • Bug Tracker

  • Report a Problem with DahuaWiki

  • Report an Issue

Product Information Links

  • Name Rule Authorization

  • Device Credentials

  • DVR, XVR, HCVR, IVS and Fisheye

  • Where Purchased

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem

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