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| − | ==Dahua North America Technical Support==
| + | =Dahua North America Technical Support= |
| − | ===Remote Support Quick Links===
| |
| − | <gallery>
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| − | file:Windows_OS_Icon.png|Windows Remote Support|link=https://dahuawiki.com/images/Software/RDP/AnyDesk.exe
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| − | file:OSX_OS_Icon.png|MacOS Remote Support|link=https://dahuawiki.com/images/Software/RDP/anydesk.dmg
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| − | </gallery>
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| − | ===Live Chat===
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| − | <html>
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| − | <br />
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| − | Click the big button to start a chat.
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| − | <br />
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| − | <!--Button Code-->
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| − | <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
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| − | <script type="text/javascript">
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| − | if (!window._laq) { window._laq = []; }
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| − | window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
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| − | liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
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| − | });</script>
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| − | <!--Deployment Code-->
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| − | <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
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| − | <script type='text/javascript'>
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| − | liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
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| − | </script></html>
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| | | | |
| − | ===Submit a Ticket===
| + | Phone Support: '''877-606-1590''' |
| − | <html>
| |
| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: Please add the following <META> element to your page <HEAD>. -->
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| − | <!-- If necessary, please modify the charset parameter to specify the -->
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| − | <!-- character set of your HTML page. -->
| |
| − | <!-- ---------------------------------------------------------------------- -->
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| | | | |
| − | <META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
| + | Email Support: '''support.usa@dahuatech.com''' |
| | | | |
| − | <!-- ---------------------------------------------------------------------- -->
| |
| − | <!-- NOTE: Please add the following <FORM> element to your page. -->
| |
| − | <!-- ---------------------------------------------------------------------- -->
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| | | | |
| − | <form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
| + | Technical Support hours: |
| | | | |
| − | <input type=hidden name="orgid" value="00D28000000VTpA">
| + | Monday - Friday: 5am - 5pm PT |
| − | <input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
| |
| | | | |
| − | <!-- ---------------------------------------------------------------------- -->
| |
| − | <!-- NOTE: These fields are optional debugging elements. Please uncomment -->
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| − | <!-- these lines if you wish to test in debug mode. -->
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| − | <!-- <input type="hidden" name="debug" value=1> -->
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| − | <!-- <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com"> -->
| |
| − | <!-- ---------------------------------------------------------------------- -->
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| | | | |
| − | <label for="name">Contact Name</label><input id="name" maxlength="80" name="name" size="20" type="text" /><br>
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| | | | |
| − | <label for="email">Email</label><input id="email" maxlength="80" name="email" size="20" type="text" /><br>
| + | ==Remote Support Quick Links== |
| − | | + | {| style="width: 100%; align:center;" |
| − | <label for="phone">Phone</label><input id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
| + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe <ul class="fa-ul"> <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>] |
| − | | + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg <ul class="fa-ul"> <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>] |
| − | <label for="subject">Subject</label><input id="subject" maxlength="80" name="subject" size="20" type="text" /><br> | + | ! style="text-align:center;"|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>] |
| − | | + | |- |
| − | Serial Number:<input id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe Windows Remote Support]''' |
| − | | + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg MacOS Remote Support]''' |
| − | <label for="Tech Solution">Description</label><input id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br> | + | ! style="text-align:center;"|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]''' |
| − | | + | |- |
| − | <input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
| + | |} |
| − | | |
| − | <input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/> | |
| − | | |
| − | <input type="submit" name="submit"> | |
| − | | |
| − | </form> | |
| − | </html> | |
| − | | |
| − | ===Phone=== | |
| − | 877.606.1590
| |
| − | ===Email===
| |
| − | [mailto:support.usa@dahuatech.com Email Support] | |
| − | ==Case Lookup== | |
| − | Note: You must include the full case number including leading 0's
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| − | | |
| − | https://dahuasecurity.secure.force.com/findcase/ | |
| − | | |
| − | {{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
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