Difference between revisions of ":Product Review Process"

(Created page with "=Product Review Process= ==Process== ==Notes== • A list will be presented from the Product team and product Marketing to the Product Review team. o This same list will be p...")
 
 
(One intermediate revision by the same user not shown)
Line 1: Line 1:
 
=Product Review Process=
 
=Product Review Process=
 
==Process==
 
==Process==
−
==Notes==
+
===Pre-Testing Process===
−
• A list will be presented from the Product team and product Marketing to the Product Review team.  
+
1. A list will be presented from the Product team, Technical Support, Training, and Product Marketing to the Product Review team.  
−
o This same list will be provided to the Technical Support and Training Teams.
+
 
−
• Typically sample product, called a TR6, will be requested by the Product Engineer. If a TR6 is not available, then a request will be made for A-stock product.
+
2. TR6, will be requested by the Product Engineer. If a TR6 is not available, then a request will be made for A-stock product.
−
o A declaration will be filled out
+
 
−
o The declaration will be attached to an email with the appropriate team members that will have tasks.  
+
3. Declaration for sample product is filled out filled out by...
−
 Since the product/s will be assigned to the Senior Product Marketing Manager; they will need to reply all in the email and state APPROVED.  
+
 
−
 The Sales Support Team member who handles Sample Request will process the request
+
4. Email sent by XXX with pending tasks sent out to the following: XXX "appropriate team members"
−
The Tech Manager will approve in the system
+
 
−
Sales Support team member will have a MO (or Move Order) created by the Inventory Planner.
+
5. Senior Product Marketing Manager must "Reply All" and Approve the request.
−
 Once created, the MO will be sent to the Warehouse for processing.
+
 
−
 When the warehouse process the product/s, pull and complete the process; one of the Product Review Team members will go and pick up the product/s.  
+
6. Sales Support Team processes Sample Request.
−
• All product/s will be dropped off in the Product Marketing Manager office.
+
 
−
• A Product Review Team member will start the 5 Day review process.  
+
7. The Tech Manager will approve in the system. What system?
−
o Matching spec sheet and product  
+
 
−
o Testing features
+
8. Sales Support creates a MO (or Move Order) created by the Inventory Planner. ???
−
o Ensuring product works with Dahua products and VMS  
+
 
−
 If requested test with 3rd party VMS
+
9. Warehouse processes MO, processes the product/s, pull and complete the process. Then notifies Product Review Team that product is available for pickup.  
−
o Ensuring that the recommended solutions from HQ work.
+
 
−
o Pictures if needed of product and reset button.
+
10. Product delivered to Product Marketing Manager office.
−
• Should any of the tests fail or does not work correctly or there is information on the box, the Product Review Team will email the Product Manager team, Team lead, Product Marketing Manager and the Tech Manager.  
+
 
−
o Product Manager Team will report back with:
+
===5-Day Testing Process===
−
Information  
+
1. Product Review Team member will start the 5 Day review process. When?
−
Firmware  
+
 
−
Recommendation.
+
2. Matching spec sheet and product -Scope/Checklist?
−
o Note: there will be times where they will not get back to you until a week or two.
+
 
−
• Should the product checks out, then the Product Review team will submit a report to the:
+
3. Test features -Scope/Checklist?
−
o Product Marketing Manager
+
 
−
o Technical Support Team lead
+
4. Ensure product works with Dahua products and VMS -Scope/Checklist?
−
o Training Manager.
+
 
−
o Product Managers.  
+
5. Ensure that the recommended solutions from HQ work.
−
• Product will be on loan to:
+
 
−
o Technical Support: 5 Days Maximum from the day of receiving product.
+
6. Take pictures of the following:
−
o Training Manger: 5 Days Maximum from the day of receiving product.
+
*Front and Back of Device
−
o Both teams will need to give feedback/recommendation to Product Review Team, to determine if the product needs to be released or not.
+
*Reset Button(Where applicable)
−
• Pictures of products will be given to the Product Marketing, Wiki and Training team for use of:  
+
*Device Pigtail
−
o Webinars
+
*Dip Switches(Where applicable)
−
o Training material
+
 
−
o DahuaWIKI.
+
7. Product Manager Team will report back with:
 +
*Information  
 +
*Firmware  
 +
*Recommendation
 +
 
 +
8. Product Review team will submit a report to:
 +
*Product Marketing Manager
 +
*Technical Support Team lead
 +
*Training Manager
 +
*Product Managers
 +
 
 +
9. Camera will be on loan to the following departments:
 +
*Technical Support: 5 Days Maximum from the day of receiving product.
 +
*Training Manger: 5 Days Maximum from the day of receiving product.
 +
 
 +
10. Technical Support and Training Manger provide feedback/recommendation.
 +
 
 +
11. Pictures of products will be given to the Product Marketing, Wiki and Training team.
 +
 
 +
*tests fail or does not work correctly or there is information on the box, the Product Review Team will email the Product Manager team, Team lead, Product Marketing Manager and the Tech Manager.
 +
 
 +
Optional: Test 3rd Party VMS
 +
===Return Process===
 +
Should product be determined by Technical Support and Training team for the product to be returned:  
 +
1. Product will be returned to Product Marketing Manager.
 +
 
 +
2. Product returned back to the warehouse in C-stock.
 +
 
 +
3. A monthly or by monthly return from the Product Marketing Manager storage will occur.
 +
===Extended Testing Process===
 +
1. Team Lead or Supervisor notifies Product Engineer know, so that the
  
−
A. Should product be determined by Technical Support to be placed as a testing device or as a Live Demo, the Team Lead or Supervisor must let the Product Engineer know, so that the transfer process from Product Marketing to Technical Support can start:
+
2. Product Engineer begins transfer process from Product Marketing to Technical Support can start.
−
o Product may be needed for this transition to scan, for Serial Numbers by the warehouse, before setting it in a permanent spot. 
 
−
B. Should product be determined by Technical Support and Training team for the product to be returned:
 
−
o Then the product will be returned to Product Marketing Manager. Waiting to be returned back to the warehouse in C-stock.  
 
  
−
• A monthly or by monthly return from the Product Marketing Manager storage will occur.
+
3. Product Engineer emails all involved parties when complete.
 +
==Notes==
 +
*Product may be needed for this transition to scan, for Serial Numbers by the warehouse, before setting it in a permanent spot.

Latest revision as of 19:15, 30 August 2018

Product Review Process

Process

Pre-Testing Process

1. A list will be presented from the Product team, Technical Support, Training, and Product Marketing to the Product Review team.

2. TR6, will be requested by the Product Engineer. If a TR6 is not available, then a request will be made for A-stock product.

3. Declaration for sample product is filled out filled out by...

4. Email sent by XXX with pending tasks sent out to the following: XXX "appropriate team members"

5. Senior Product Marketing Manager must "Reply All" and Approve the request.

6. Sales Support Team processes Sample Request.

7. The Tech Manager will approve in the system. What system?

8. Sales Support creates a MO (or Move Order) created by the Inventory Planner. ???

9. Warehouse processes MO, processes the product/s, pull and complete the process. Then notifies Product Review Team that product is available for pickup.

10. Product delivered to Product Marketing Manager office.

5-Day Testing Process

1. Product Review Team member will start the 5 Day review process. When?

2. Matching spec sheet and product -Scope/Checklist?

3. Test features -Scope/Checklist?

4. Ensure product works with Dahua products and VMS -Scope/Checklist?

5. Ensure that the recommended solutions from HQ work.

6. Take pictures of the following:

  • Front and Back of Device
  • Reset Button(Where applicable)
  • Device Pigtail
  • Dip Switches(Where applicable)

7. Product Manager Team will report back with:

  • Information
  • Firmware
  • Recommendation

8. Product Review team will submit a report to:

  • Product Marketing Manager
  • Technical Support Team lead
  • Training Manager
  • Product Managers

9. Camera will be on loan to the following departments:

  • Technical Support: 5 Days Maximum from the day of receiving product.
  • Training Manger: 5 Days Maximum from the day of receiving product.

10. Technical Support and Training Manger provide feedback/recommendation.

11. Pictures of products will be given to the Product Marketing, Wiki and Training team.

  • tests fail or does not work correctly or there is information on the box, the Product Review Team will email the Product Manager team, Team lead, Product Marketing Manager and the Tech Manager.

Optional: Test 3rd Party VMS

Return Process

Should product be determined by Technical Support and Training team for the product to be returned: 1. Product will be returned to Product Marketing Manager.

2. Product returned back to the warehouse in C-stock.

3. A monthly or by monthly return from the Product Marketing Manager storage will occur.

Extended Testing Process

1. Team Lead or Supervisor notifies Product Engineer know, so that the

2. Product Engineer begins transfer process from Product Marketing to Technical Support can start.

3. Product Engineer emails all involved parties when complete.

Notes

  • Product may be needed for this transition to scan, for Serial Numbers by the warehouse, before setting it in a permanent spot.
Retrieved from "https://DahuaWiki.com/index.php?title=:Product_Review_Process&oldid=34539"