Latest revision as of 18:05, 11 March 2019

Reporting Template

Days of the week start on Monday, and end of Sunday for weekly reporting.

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 =Reporting Template=
+==Note==
+Days of the week start on Monday, and end of Sunday for weekly reporting.
 ==Key Data==
 *Inbound Calls
@@ Line 9: / Line 11: @@
 *Escalated Cases (Tier 3)
 ====Weekly Template====
-{|  id="resource_1" class="wikitable"
+{| class="wikitable"
+|-
 !|Type
 !|Inbound Calls
 !|Outbound Calls
+!|Average Hold Time
 !|Abandoned
 !|Voicemails
 !|Cases Created
 !|Cases Closed
-!|Escalated Cases (Tier 2)
+!|Escalated Cases
-!|Escalated Cases (Tier 3)
 !|RMA Created
 !|RMA Completed
 !|CSAT Average
-!|Q&A Average
+!|QA Average
 |-
-|Dahua North America
+!|Dahua North America
-|
+||
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+||
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+||
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+||
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+||
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+||
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+||
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+||
 |-
-|FLIR
+!|Dealer Queue
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+||
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 |-
-|Lorex
+!|FLIR
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+||
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+||
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+||
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 |-
-|Empower
+!|Lorex
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 |-
-|ADT
+!|LeChange
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 |-
-|LeChange
+!|Empower
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 |-
-|TOTAL
+!|TOTAL
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 |}