Difference between revisions of ":Process/Reporting 2019 Summary"
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=2019 Summary= | =2019 Summary= | ||
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+ | ===Q1 Total=== | ||
{| class="wikitable" | {| class="wikitable" | ||
!|Type | !|Type | ||
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====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
{| id="resource_PTmonth" class="wikitable" | {| id="resource_PTmonth" class="wikitable" | ||
+ | |- | ||
!|Problem Type | !|Problem Type | ||
!|Number of Cases Created | !|Number of Cases Created | ||
|- | |- | ||
− | |1. Camera Troubleshoot | + | ||1. Camera Troubleshoot |
− | | | + | || |
|- | |- | ||
− | |2. Remote Access (P2P) | + | ||2. Remote Access (P2P) |
− | | | + | || |
|- | |- | ||
− | |3. General Info | + | ||3. General Info |
− | | | + | || |
|- | |- | ||
− | |4. Password Reset | + | ||4. Password Reset |
− | | | + | || |
|- | |- | ||
− | |5. Presales Technical | + | ||5. Presales Technical |
− | | | + | || |
|- | |- | ||
− | |6. Non-Auth | + | ||6. Non-Auth |
− | | | + | || |
|- | |- | ||
− | |7. SmartPSS | + | ||7. SmartPSS |
− | | | + | || |
|- | |- | ||
− | |8.Display Monitor | + | ||8.Display Monitor |
− | | | + | || |
|- | |- | ||
− | |9. Mobile Access, Remote Access P2P | + | ||9. Mobile Access, Remote Access P2P |
− | | | + | || |
|- | |- | ||
− | |10. Playback | + | ||10. Playback |
− | | | + | || |
|- | |- | ||
!|TOTAL | !|TOTAL | ||
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|} | |} | ||
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==Summary== | ==Summary== | ||
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angle=90 plots legend> | angle=90 plots legend> | ||
,DNA,FLIR,Lorex | ,DNA,FLIR,Lorex | ||
− | + | January, | |
− | + | February, | |
− | + | March, | |
− | + | April, | |
</pLines> | </pLines> | ||
|} | |} |
Latest revision as of 15:46, 12 March 2019
2019 Summary
Q1 Total
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases (Tier 2) | Escalated Cases (Tier 3) | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||
FLIR | ||||||||||
Lorex | ||||||||||
Empower | ||||||||||
ADT | ||||||||||
TOTAL |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | |
2. Remote Access (P2P) | |
3. General Info | |
4. Password Reset | |
5. Presales Technical | |
6. Non-Auth | |
7. SmartPSS | |
8.Display Monitor | |
9. Mobile Access, Remote Access P2P | |
10. Playback | |
TOTAL |
Summary
Inbound Calls
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Outbound Calls
Type | Outbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Abandoned Calls
Type | Abandoned Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Voicemail Cases
Type | Voicemail Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Created Cases
Type | Created Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Closed Cases
Type | Closed Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Escalated Cases
Type | Escalated Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
RMA Created
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
RMA Completed
Type | RMA Completed |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
CSAT Average
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
QA Average
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|