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Difference between revisions of ":Internal Only/System Down Emergency Process"
(→Open Tickets with Appropriate Vendors) |
(→Email) |
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| Line 9: | Line 9: | ||
*LearnDahua | *LearnDahua | ||
==Email== | ==Email== | ||
| + | ===Dahua=== | ||
*steven.mei@dahuatech.com | *steven.mei@dahuatech.com | ||
*jp.wenger@dahuatech.com | *jp.wenger@dahuatech.com | ||
*nicky.gunakan@dahuatech.com | *nicky.gunakan@dahuatech.com | ||
| + | *jen.ho@dahuatech.com | ||
| + | ===Convergys=== | ||
| + | *Corporate.helpdesk@convergys.com | ||
| + | *Ken Seils 513.723.6471 | ||
| + | |||
==Open Tickets with Appropriate Vendors== | ==Open Tickets with Appropriate Vendors== | ||
*Avaya- | *Avaya- | ||
*uJet- | *uJet- | ||
*Salesforce->Dahua IT- | *Salesforce->Dahua IT- | ||
Latest revision as of 19:36, 1 April 2019
Contents
System Down Emergency Process
Platforms
If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following:
- Salesforce
- Avaya (Phone System)
- uJet -Lorex LiveChat Platform
- DahuaWiki
- LorexWiki
- LearnDahua
Dahua
- steven.mei@dahuatech.com
- jp.wenger@dahuatech.com
- nicky.gunakan@dahuatech.com
- jen.ho@dahuatech.com
Convergys
- Corporate.helpdesk@convergys.com
- Ken Seils 513.723.6471
Open Tickets with Appropriate Vendors
- Avaya-
- uJet-
- Salesforce->Dahua IT-
