Difference between revisions of ":Device Credentials"
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==FAQ== | ==FAQ== | ||
+ | |||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | || | ||
+ | <div style='text-align: center;'>'''Look for'''</div> | ||
+ | || | ||
+ | <div style='text-align: center;'>'''Solution'''</div> | ||
+ | |- | ||
+ | || | ||
+ | 1. Is the password permanently reset? | ||
+ | |||
+ | || | ||
+ | With the latest Lorex models (besides legacy/eol) the password that is provided by tech support is a temporary password. It is valid for the day it is generated for. | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 2. Is the customer using it in FLIR/Lorex Secure? | ||
+ | |||
+ | || | ||
+ | The password must be used in the software/EWS and on the system itself. The password reset will not work in the FLIR/Lorex secure as they do not support temporary passwords | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 3. What password generator should be used? | ||
+ | |||
+ | || | ||
+ | Depending on which platform, model, firmware version the system has there are different password generators that must be used | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 4. LNK/LHA/LHB/ECO/D3000 [newer firmware] (Analog/Wireless) systems | ||
+ | |||
+ | || | ||
+ | '''Lorex_SuperUser_PWD, SuperUserPassword, SuperUserPassword-LOREX''' password generator see below | ||
+ | |||
+ | Older ECO systems use Lorex Stratus for the app, D3000 is Digi Summit, LNK/LHA/LHB use Flir/Lorex Secure (temporary password will not work) | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 5. LHV/LNR/DNR/M(MPX/Multi-format) systems | ||
+ | |||
+ | || | ||
+ | '''Superpassword, Local device reset code''' password generators see below | ||
+ | |||
+ | Flir Cloud or Lorex Cloud application is used depending on the part number. Flir/Lorex Secure will also work for newer Lorex part numbers '''(however temporary password will not work there)''' | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 6. Older ECO/D3000 systems (older firmware) and other systems | ||
+ | |||
+ | || | ||
+ | Use the hardcoded permanent passwords to reset the password for the customer. It’s recommended not to disclose the password. | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 7. If the customer doesn’t have a monitor | ||
+ | |||
+ | || | ||
+ | Use the application (ex Flir Cloud) to reset the password or ask the customers permission to do a remote session (due to privacy and security) and reset using the EWS/Software | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 8. Customer cannot see date/time on the monitor | ||
+ | |||
+ | || | ||
+ | This may occur if the customer didn’t plug in cameras. The customer will need to plug in cameras if there is no date/time displayed. | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 9. Password isn’t working | ||
+ | |||
+ | || | ||
+ | Make sure correct password generator is used and you are not entering it in the Lorex/Flir Secure app. Also ensure the customer is entering it in correctly and that you have the correct device-id/date-time and the firmware version. | ||
+ | |||
+ | |- | ||
+ | || | ||
+ | 10. If the customer doesn’t have a computer at the site | ||
+ | |||
+ | || | ||
+ | Ask the customer for permission to obtain and connect using the device-id and reset the password using the appropriate client software or app (if applicable) | ||
+ | |||
+ | |} |
Latest revision as of 18:16, 20 March 2019
Contents
Download Link
Chart
Series | User Name | Password |
---|---|---|
LNR6100 series, LNK700 series, LHB800 series, LHB900 series, LHA400, LHA800, DV800, NR810, LHV5000. LHWF1000, LHWF2000 | admin | Device Id and date generated |
LHV1000, LHV0000, LNR100, LNR110, DNR200, DNR300, DNR100 | admin | Generator #1 Note: Only works on Device not EWS/SW |
LNR300, LNR200 | root | Generator #2 Note: Only works on Device not EWS/SW, Once you access the unit, make sure you set to factory default to change the password |
LH030, LH040, LH150, LH160, LH041, LH060, LH070, LH050 | admin | Generator #3 if Gen 3 does not work try 519070 or 2467Ld |
LHV0000, LHV1000, LHV2000, M3100, M4200, DNR100, DNR200, DNR300, DNR400, DNR500, LNR400 DV700, DV800, NR900, NR800, LNR100, LNR110, LNR600, LNR500, LNR6100 | admin | Generator #4 if Gen 4 does not work send the device ID with the date of the system via chat |
LH110 (Old FW - On Device), LH120, LH130, LH140 (Old FW), LH010 (Old FW), LH150, LH160, LH041, LH060, LH070 | admin | 519070 or 2467Ld or Gen #3 |
LH110 (Old FW - EWS) | root | 519070 or 2467Ld or Gen #3 |
LH140 (New FW), LH150 (Old FW), LH010 (New FW), LH020, LH030, LH040, LHD200, LH110 (New FW),LH041, LH060, LH070, LH050 | admin | 2467Ld or Gen #3 |
LNR200 (Old FW), DHU600, DHU500R, LH600, L20WD, L23WD | root | 2461357 |
Legacy Units
Series | User Name | Password |
---|---|---|
D3000 (D3200 and D3300) | admin | 000000 or 2467Ld |
L20WD800, L22WD, L23WD | root | 2461357 (Default: Admin/1234) |
LH300, LH310, LH320, LH330, LH340 | 0 | 5897 (On Device Only) |
LW3451X, Care ‘n’ Share, BB4300, BB3400 | On The Device | Reset button on device |
LNC200, LNC100 | On The Device | Reset button on device (resets to Lorex) |
LBN511 | On The Device | Reset process in manual |
SD Series, LW2710, LW2910, LW2730, LW2930, LW2400, LW2310 | Unsupported (Skype) | Unsupported (Skype) |
LHD100 | admin | 23446 |
L19WD, SG19LD, DHU500B | ADMIN | 82998299 (No Password by Default) or 1238168715 |
DHU104 | ADMIN | itxadmin1234 |
DH230(4 - 8 -16 channels) | On The Device | Press and hold 10+ and down button until “Admin Password Initialized” appears (resets to 000000) - Press and hold UP + 10 to access service menu for factory default |
DH216+R | On The Device | Press and hold 2 and 5 until “Admin Password Initialized” appears (resets to 000000) - Press and hold 1 + 5 to access service menu for factory default |
LH400, DH200 (New FW) | On The Device | Press and hold 2 and up button until “Admin Password Initialized” appears (resets to 000000) |
DH200 (4 - 8 - 16 channels) | On The Device | Press and hold 2 and up button until “Admin Password Initialized” appears (resets to 000000) - Press and hold 1 + UP to access service menu for factory default |
DH250 (8 & 16 channels) | On The Device | Press and hold up and down button until “Admin Password Initialized” appears (resets to 000000) - Press and hold UP + RIGHT to access service menu for factory default |
LHD1042001, LHD1082001 | On The Device | Press the middle button 20 times then ESC 1 time. Message will appear “Do you want to erase the setup file?” click Yes to reset the unit to factory defaults. |
LH100, LH108 | admin or 000000 | 20818 |
LH400 | On The Device | (Up Arrow) + 2 (hold for 10s) |
SG19LD804-161, SG17LD804, L500, DHT Series | admin | 8288 (Default: Admin/1234 or Admin/12345) |
SC21CD5444UQ-A80, SC21FD3044-161, SG21FD3044-161 | admin | 8992 |
DH100 (4 - 8 - 16 channels) | admin | 12888 |
L104 | On The Device | 444123, ie. CH 4, 4, 4, 1, 2, 3 |
VB308 | admin | 45954598 (Default: 11111111) |
DXR43000, DXR4180, DXR4280UQ | admin | 8992 (or look for jumper reset on board) |
SG15OD, SC325000, L284 | On The Device | FF, PLAY, CH1, PLAY, CH1 and CH2 (Default:111111) |
L204, L208 | On The Device | Press ENTER 30 times, DVR will reboot with password cleared |
L154-81, L164, L174, L310 | On The Device | Remove Cover. Inside will be a Lithium Circular Batter. Remove for 2 mins. |
FAQ
Look for
|
Solution
|
1. Is the password permanently reset? |
With the latest Lorex models (besides legacy/eol) the password that is provided by tech support is a temporary password. It is valid for the day it is generated for. |
2. Is the customer using it in FLIR/Lorex Secure? |
The password must be used in the software/EWS and on the system itself. The password reset will not work in the FLIR/Lorex secure as they do not support temporary passwords |
3. What password generator should be used? |
Depending on which platform, model, firmware version the system has there are different password generators that must be used |
4. LNK/LHA/LHB/ECO/D3000 [newer firmware] (Analog/Wireless) systems |
Lorex_SuperUser_PWD, SuperUserPassword, SuperUserPassword-LOREX password generator see below Older ECO systems use Lorex Stratus for the app, D3000 is Digi Summit, LNK/LHA/LHB use Flir/Lorex Secure (temporary password will not work) |
5. LHV/LNR/DNR/M(MPX/Multi-format) systems |
Superpassword, Local device reset code password generators see below Flir Cloud or Lorex Cloud application is used depending on the part number. Flir/Lorex Secure will also work for newer Lorex part numbers (however temporary password will not work there) |
6. Older ECO/D3000 systems (older firmware) and other systems |
Use the hardcoded permanent passwords to reset the password for the customer. It’s recommended not to disclose the password. |
7. If the customer doesn’t have a monitor |
Use the application (ex Flir Cloud) to reset the password or ask the customers permission to do a remote session (due to privacy and security) and reset using the EWS/Software |
8. Customer cannot see date/time on the monitor |
This may occur if the customer didn’t plug in cameras. The customer will need to plug in cameras if there is no date/time displayed. |
9. Password isn’t working |
Make sure correct password generator is used and you are not entering it in the Lorex/Flir Secure app. Also ensure the customer is entering it in correctly and that you have the correct device-id/date-time and the firmware version. |
10. If the customer doesn’t have a computer at the site |
Ask the customer for permission to obtain and connect using the device-id and reset the password using the appropriate client software or app (if applicable) |