Difference between revisions of ":Internal Only/Head Count"
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=Headcount= | =Headcount= | ||
As of 3.20.2019 | As of 3.20.2019 | ||
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{| class="wikitable" | {| class="wikitable" | ||
!|Department | !|Department | ||
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+ | ==Dahua Technical Support Breakdown== | ||
{| class="wikitable" | {| class="wikitable" | ||
+ | |- | ||
!|Department | !|Department | ||
!|Tier 1 Agents | !|Tier 1 Agents | ||
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!|Total | !|Total | ||
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− | |Inbound/Outbound Calls | + | ||Inbound/Outbound Calls |
− | | | + | ||25 |
− | | | + | ||4 |
− | | | + | ||1 |
− | | | + | ||2 |
− | | | + | ||32 |
|- | |- | ||
− | |Live Chat | + | ||Live Chat |
− | | | + | ||0 |
− | | | + | ||0 |
− | | | + | ||0 |
− | | | + | ||0 |
− | | | + | ||0 |
|- | |- | ||
− | |Email | + | ||Email |
− | | | + | | colspan="5"|Same Agents as Inbound/Outbound |
− | |||
− | |||
− | |||
− | | | ||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
− | | | + | ||25 |
− | | | + | ||4 |
− | | | + | ||1 |
− | | | + | ||2 |
− | | | + | ||32 |
|} | |} |
Latest revision as of 20:27, 20 March 2019
Headcount
As of 3.20.2019
Dahua Overall
Department | Agents | Supervisors | Total |
---|---|---|---|
Technical Support | |||
Sales | |||
Customer Service |
Dahua Technical Support Breakdown
Department | Tier 1 Agents | Tier 2 Agents | Tier 3 Agents | Supervisors | Total |
---|---|---|---|---|---|
Inbound/Outbound Calls | 25 | 4 | 1 | 2 | 32 |
Live Chat | 0 | 0 | 0 | 0 | 0 |
Same Agents as Inbound/Outbound | |||||
TOTAL | 25 | 4 | 1 | 2 | 32 |