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| ==Dahua North America Technical Support== | | ==Dahua North America Technical Support== |
− | ===Test===
| + | {| style="width: 100%; align:center; height: 250px;" |
− | {| role="presentation" class="wikitable mw-collapsible autocollapse"
| + | | style="padding: 10px"|{{Template:Support_Case_Lookup_Complete}} |
− | |-
| + | | style="padding: 10px"|{{Template:Support_Web_Form_Complete}} |
− | ! {{Template:Support_Live_Chat}}
| + | | style="padding: 10px"|{{Template:Support_Live_Chat_Complete}} |
− | |-
| + | | style="padding: 10px"|{{Template:Support_Call_Complete}} |
− | | {{Template:Support_Live_Code}} | + | | style="padding: 10px"|{{Template:Support_Email_Complete}} |
− | |}
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− | | |
− | ===Contact Technical Support===
| |
− | {| class="wikitable"
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− | ! style="text-align:center;"|Email
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− | ! style="text-align:center;"|Call
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− | ! style="text-align:center;"|Web Form
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− | ! style="text-align:center;"|Live Chat
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− | ! style="text-align:center;"|Case Lookup
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− | |-
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− | ! style="text-align:center;"|[mailto:Support.USA@DahuaTech.com <ul class="fa-ul"> <li><i class="far fa-envelope fa-5x" style="color:darkred;></i></li></ul>]
| |
− | ! style="text-align:center;"|<ul class="fa-ul"> <li><i class="fas fa-phone fa-5x" style="color:darkred;"></i></li></ul>
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− | ! style="text-align:center;"|[https://dahuawiki.com/Support#Submit_a_Ticket <ul class="fa-ul"><li><i class="fab fa-wpforms fa-5x" style="color:darkred;></i></li></ul>]
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− | ! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="far fa-comments fa-5x" style="color:darkred;></i></li></ul>]
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− | ! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="fas fa-question-circle fa-5x" style="color:darkred;></i></li></ul>]
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− | |- | |
− | ! style="text-align:center;"|'''[mailto:support.usa@dahuatech.com Support.USA@DahuaTech.com]'''
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− | ! style="text-align:center;"|'''(877)606-1590'''
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− | ! style="text-align:center;"|'''[https://dahuawiki.com/Support#Submit_a_Ticket Web Form]'''
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− | ! style="text-align:center;"|'''[https://dahuawiki.com/Support#Live_Chat Live Chat]'''
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− | ! style="text-align:center;"|'''Case Lookup'''
| |
| |} | | |} |
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| |- | | |- |
| |} | | |} |
− | | + | ===Links=== |
− | ===Live Chat=== | + | {| class="wikitable" |
− | <html>
| + | |[https://dahuawiki.com/Recorders <ul class="fa-ul"> <li><i class="fas fa-archive fa-5x" style="color:darkred;></i></li></ul>] |
− | <br />
| + | |[https://dahuawiki.com/Cameras <ul class="fa-ul"> <li><i class="fas fa-video fa-5x" style="color:darkred;"></i></li></ul>] |
− | Click the big button to start a chat.
| + | |[https://dahuawiki.com/Software <ul class="fa-ul"><li><i class="fas fa-desktop fa-5x" style="color:darkred;></i></li></ul>] |
− | <br />
| + | |- |
− | <!--Button Code-->
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/Recorders Recorders]''' |
− | <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/Cameras Cameras]''' |
− | <script type="text/javascript"> | + | ! style="text-align:center;"|'''[https://dahuawiki.com/Software Software]''' |
− | if (!window._laq) { window._laq = []; }
| + | |- |
− | window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
| + | |} |
− | liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
| |
− | });</script>
| |
− | <!--Deployment Code-->
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− | <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
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− | <script type='text/javascript'>
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− | liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
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− | </script></html> | |
− | | |
− | ===Submit a Ticket===
| |
− | <blockquote style="background-color: wolfgrey; border: solid thin grey;">
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− | <html>
| |
− | <!-- ---------------------------------------------------------------------- -->
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− | <!-- NOTE: Please add the following <META> element to your page <HEAD>. --> | |
− | <!-- If necessary, please modify the charset parameter to specify the -->
| |
− | <!-- character set of your HTML page. -->
| |
− | <!-- ---------------------------------------------------------------------- -->
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− | | |
− | <META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8"> | |
− | | |
− | <!-- ---------------------------------------------------------------------- --> | |
− | <!-- NOTE: Please add the following <FORM> element to your page. --> | |
− | <!-- ---------------------------------------------------------------------- --> | |
− | | |
− | <form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
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− | <input type=hidden id="recordType" name="recordType" value="0120K000000ixd1">
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− | <input type=hidden name="orgid" value="00D28000000VTpA">
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− | <input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
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− | | |
− | <!-- ---------------------------------------------------------------------- -->
| |
− | <!-- NOTE: These fields are optional debugging elements. Please uncomment -->
| |
− | <!-- these lines if you wish to test in debug mode. -->
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− | <!-- <input type="hidden" name="debug" value=1> -->
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− | <!-- <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com"> --> | |
− | <!-- ---------------------------------------------------------------------- -->
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− | | |
− | <label for="name">Contact Name</label><input id="name" maxlength="80" name="name" size="20" type="text" /><br>
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− | | |
− | <label for="email">Email</label><input id="email" maxlength="80" name="email" size="20" type="text" /><br>
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− | | |
− | <label for="phone">Phone</label><input id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
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− | | |
− | <label for="subject">Subject</label><input id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
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− | | |
− | Serial Number:<input id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
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− | | |
− | <label for="Tech Solution">Description</label><input id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br>
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− | | |
− | <input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
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− | | |
− | <input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
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− | | |
− | <input type="submit" name="submit">
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− | | |
− | </form>
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− | </html>
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− | </blockquote>
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− | | |
− | ==Case Lookup==
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− | Note: You must include the full case number including leading 0's
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− | | |
− | https://dahuasecurity.secure.force.com/findcase/ | |
− | | |
− | {{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
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