Difference between revisions of "Support Test"

(→‎Test)
(→‎Links)
 
(58 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
==Dahua North America Technical Support==
 
==Dahua North America Technical Support==
−
===Test===
+
{| style="width: 100%; align:center; height: 250px;"
−
{| role="presentation" class="wikitable mw-collapsible autocollapse"
+
| style="padding: 10px"|{{Template:Support_Case_Lookup_Complete}}
−
|-
+
| style="padding: 10px"|{{Template:Support_Web_Form_Complete}}
−
! {{Template:Support_Live_Chat}}
+
| style="padding: 10px"|{{Template:Support_Live_Chat_Complete}}
−
|-
+
| style="padding: 10px"|{{Template:Support_Call_Complete}}
−
| {{Template:Support_Live_Code}}
+
| style="padding: 10px"|{{Template:Support_Email_Complete}}
−
|}
 
−
 
 
−
===Contact Technical Support===
 
−
{| class="wikitable"
 
−
! style="text-align:center;"|Email
 
−
! style="text-align:center;"|Call
 
−
! style="text-align:center;"|Web Form
 
−
! style="text-align:center;"|Live Chat
 
−
! style="text-align:center;"|Case Lookup
 
−
|-
 
−
! style="text-align:center;"|[mailto:Support.USA@DahuaTech.com <ul class="fa-ul">  <li><i class="far fa-envelope fa-5x" style="color:darkred;></i></li></ul>]
 
−
! style="text-align:center;"|<ul class="fa-ul">  <li><i class="fas fa-phone fa-5x" style="color:darkred;"></i></li></ul>
 
−
! style="text-align:center;"|[https://dahuawiki.com/Support#Submit_a_Ticket <ul class="fa-ul"><li><i class="fab fa-wpforms fa-5x" style="color:darkred;></i></li></ul>]
 
−
! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="far fa-comments fa-5x" style="color:darkred;></i></li></ul>]
 
−
! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="fas fa-question-circle fa-5x" style="color:darkred;></i></li></ul>]
 
−
|-
 
−
! style="text-align:center;"|'''[mailto:support.usa@dahuatech.com Support.USA@DahuaTech.com]'''
 
−
! style="text-align:center;"|'''(877)606-1590'''
 
−
! style="text-align:center;"|'''[https://dahuawiki.com/Support#Submit_a_Ticket Web Form]'''
 
−
! style="text-align:center;"|'''[https://dahuawiki.com/Support#Live_Chat Live Chat]'''
 
−
! style="text-align:center;"|'''Case Lookup'''
 
 
|}
 
|}
  
Line 40: Line 19:
 
|-
 
|-
 
|}
 
|}
−
 
+
===Links===
−
===Live Chat===
+
{| class="wikitable"
−
<html>
+
|[https://dahuawiki.com/Recorders <ul class="fa-ul">  <li><i class="fas fa-archive fa-5x" style="color:darkred;></i></li></ul>]
−
  <br />
+
|[https://dahuawiki.com/Cameras <ul class="fa-ul">  <li><i class="fas fa-video fa-5x" style="color:darkred;"></i></li></ul>]
−
  Click the big button to start a chat.
+
|[https://dahuawiki.com/Software <ul class="fa-ul"><li><i class="fas fa-desktop fa-5x" style="color:darkred;></i></li></ul>]
−
  <br />
+
|-
−
  <!--Button Code-->
+
! style="text-align:center;"|'''[https://dahuawiki.com/Recorders Recorders]'''
−
  <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
+
! style="text-align:center;"|'''[https://dahuawiki.com/Cameras Cameras]'''
−
<script type="text/javascript">
+
! style="text-align:center;"|'''[https://dahuawiki.com/Software Software]'''
−
if (!window._laq) { window._laq = []; }
+
|-
−
window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
+
|}
−
liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
 
−
});</script>
 
−
  <!--Deployment Code-->
 
−
  <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
 
−
<script type='text/javascript'>
 
−
liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
 
−
</script></html>
 
−
 
 
−
===Submit a Ticket===
 
−
<blockquote style="background-color: wolfgrey; border: solid thin grey;">
 
−
<html>
 
−
<!--  ---------------------------------------------------------------------- -->
 
−
<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->
 
−
<!--  If necessary, please modify the charset parameter to specify the        -->
 
−
<!--  character set of your HTML page.                                        -->
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
 
 
−
<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
 
−
 
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
<!--  NOTE: Please add the following <FORM> element to your page.            -->
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
 
 
−
<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
 
−
<input type=hidden  id="recordType" name="recordType" value="0120K000000ixd1">
 
−
<input type=hidden name="orgid" value="00D28000000VTpA">
 
−
<input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
 
−
 
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
<!--  NOTE: These fields are optional debugging elements. Please uncomment    -->
 
−
<!--  these lines if you wish to test in debug mode.                          -->
 
−
<!--  <input type="hidden" name="debug" value=1>                             -->
 
−
<!--  <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com">  -->
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
 
 
−
<label for="name">Contact Name</label><input  id="name" maxlength="80" name="name" size="20" type="text" /><br>
 
−
 
 
−
<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br>
 
−
 
 
−
<label for="phone">Phone</label><input  id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
 
−
 
 
−
<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
 
−
 
 
−
Serial Number:<input  id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
 
−
 
 
−
<label for="Tech Solution">Description</label><input  id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br>
 
−
 
 
−
<input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
 
−
 
 
−
<input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
 
−
 
 
−
<input type="submit" name="submit">
 
−
 
 
−
</form>
 
−
</html>
 
−
</blockquote>
 
−
 
 
−
==Case Lookup==
 
−
Note: You must include the full case number including leading 0's
 
−
 
 
−
https://dahuasecurity.secure.force.com/findcase/
 
−
 
 
−
{{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
 

Latest revision as of 14:42, 2 April 2019

Dahua North America Technical Support

Case Lookup

Note: You must include the full case number including leading 0's

https://dhusasecurity.secure.force.com/findcase/

Web Form





Serial Number:
Live Chat


Click the big button to start a chat.

Call
(877)606-1590-US

Remote Support Quick Links
Windows Remote Support MacOS Remote Support Android Remote Support

Links
Recorders Cameras Software
Retrieved from "https://DahuaWiki.com/index.php?title=Support_Test&oldid=41700"