Difference between revisions of "Newsletters/2019/Q1"

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==New SmartPSS Version 2.002.8 Released==
 
==New SmartPSS Version 2.002.8 Released==
 +
[[File:SmartPSSIcon2.png|right]]
 +
 
{{Template:SoftwareSmartPSS}}
 
{{Template:SoftwareSmartPSS}}
  
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|-
 
|-
 
!|Operation Platform
 
!|Operation Platform
−
|Microsoft Windows XP/Windows 7/Windows 8/Windows 10(32/64 bit)
+
|Windows 7/Windows 8/Windows 10(32/64 bit)
 
|}
 
|}
  
Line 58: Line 60:
  
 
==Migration to New Telephony Platform==
 
==Migration to New Telephony Platform==
 +
[[File:Avaya_Logo.jpg|right|150px]]
 +
 +
Dahua Technology USA's Technical Support Department's phone system migrated away from Mitel, to a much more reliable Avaya phone system on March 28, 2019. This new phone system will provide better reporting, and communication with our customers. This will allow us to resolve more tickets, in less time.
 +
 +
{| class="wikitable sortable"
 +
!|Name
 +
!|Department
 +
!|Phone Number
 +
!|Email
 +
|-
 +
|Dahua North America-Technical Support
 +
|Technical Support
 +
|877.606.1590
 +
|Support.USA@DahuaTech.com
 +
|-
 +
|Dahua North America-Dealer Line
 +
|Technical Support
 +
|866.302.6735
 +
|dealersupport.usa@dahuatech.com
 +
|-
 +
|Dahua North America-Internal Only Tech Support
 +
|Technical Support
 +
|866.302.6735
 +
|InternalSupport.USA@dahuatech.com
 +
|-
 +
|Lorex Technical Support
 +
|Technical Support
 +
|877.755.6739
 +
|Support@LorexTechnology.com
 +
|-
 +
|Empower Technical Support
 +
|Technical Support
 +
|949.204.3226
 +
|empowersupport@unisight.net
 +
|-
 +
|LeChange Technical Support
 +
|Technical Support
 +
|800.883.4120
 +
|support.usa@lechange.com
 +
|-
 +
|ADT (Alpha) Technical Support
 +
|Technical Support
 +
|877.609.1936
 +
|alphasupport.usa@dahuatech.com
 +
|}
 +
 +
NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay.
  
 
==Specification Sheet Updates==
 
==Specification Sheet Updates==
 
===Video Intercom===
 
===Video Intercom===
 +
 +
*DHI-VTO2111D-WP
 +
*DHI-VTO1210B
 +
*DHI-VTO1210C-X
 +
*DHI-VTO1220BW
 +
*DHI-VTH1550CH
 +
*DHI-1550CHW-2
 +
*DHI-VTH1660CH
 +
*DHI-VTNS1060A
 +
*DHI-VTO2000A-2
 +
*DHI-VTO2000A
 +
*DHI-VTNC3000A
 +
*DHI-VTH5221DW / DHI-VTH5221D
 +
 +
 
===FD Removed from Lite & Pro Series Spec Sheets===
 
===FD Removed from Lite & Pro Series Spec Sheets===
 +
 +
*DH-IPC-HDBW4231FN-E2-M
 +
*N24BN52 / N24BN53
 +
*N24CG52
 +
*N24CB33
 +
*N24CL52
 +
*22204TNI
 +
*52C230UNI-A
 +
*50230UNI
 +
*1A203TNI
 +
*12203TNI
 +
*6CE230UNI
 +
*N25CB5Z
 +
*N25CL5Z
 +
*N44CG52 / N44CL53
 +
*6C430UNI
 +
*52C430UNI
 +
*50430UN
 +
*59430UNI
 +
*N45CB5Z
 +
*N45CL5Z-B
 +
*N45CL5Z
 +
*N55B25
 +
*N84CG52
 +
*N84CG54
 +
*N84CB34
 +
*N84CL52
 +
*N84CL54
 +
*DH-IPC-HFW5831EN-Z5E
 +
*N85CB5Z
 +
*DH-IPC-HDBW5831EN-Z5E
 +
*N85CL5Z
 +
*N85CM5Z
 +
*N45BA5
 +
 +
==New Hires==
 +
===Marques Phillips===
 +
[[file:Marques_Phillips.png|right|150px]]
 +
Marques Phillips was born and raised in southern California. He studied English at UCLA but sought a career in technology based on his interest in looking at a screen rather than a book. He started his career in general IT Support but transitioned to the Security Industry a little under 4 years ago. He has worked mainly in a Technical Support role at his former companies: EverFocus and ArecontVision, providing remote and on-site support. He also has experience on the sales side of the industry as a Sales Engineer at EverFocus, responsible for system design, training, marketing, and trade shows. 
 +
 +
{| class="wikitable"
 +
!|Title:
 +
|Technical Support Engineer
 +
|-
 +
!|Department:
 +
|Technical Support
 +
|-
 +
!|Working Location:
 +
|Irvine, CA
 +
|-
 +
!|Entry Date:
 +
|03/25/19
 +
|}
  
 
==Bug Report==
 
==Bug Report==
 
*SmartPSS Playback Jumping or Skipping
 
*SmartPSS Playback Jumping or Skipping
 
*FLIR+Dahua IPC=Infinite Loop
 
*FLIR+Dahua IPC=Infinite Loop

Latest revision as of 16:13, 12 April 2019

Tech Support Newsletter-2019 Quarter 1

Dahua Wiki Optimizations

Updated interface for the following pages:

New Pages
Recorders Cameras Software Other Products

New SmartPSS Version 2.002.8 Released

Error creating thumbnail: Unable to save thumbnail to destination
SmartPSS
Version Download Links
SmartPSS Latest
Error creating thumbnail: Unable to save thumbnail to destination
Project Name: SmartPSS
Version V2.002.0000008
Base Platform V2.002.0000007
Operation Platform Windows 7/Windows 8/Windows 10(32/64 bit)

New Function

1.Configuration of Statistical Parameters of Number of Binocular Passenger Camera Area

2.Decoder devices support adding multiple TV walls

3.Decoder Device Supports Network Channel Wall

4.Attendance module adds first-in and last-out reports in report query

5.Attendance module adds the function of neglecting attendance record in N minutes

6.Attendance module adds support for custom attendance events

7.32 segmentation is added, and 36 segmentation is supported by custom module.

8.Face database information such as ID card and name support multi-channel and multi-face database query, modification and deletion

9.Because of equipment problems, NVR and DVR equipment shielding intelligent analysis module.

10.Shielded Video Talk module.

Migration to New Telephony Platform

Avaya Logo.jpg

Dahua Technology USA's Technical Support Department's phone system migrated away from Mitel, to a much more reliable Avaya phone system on March 28, 2019. This new phone system will provide better reporting, and communication with our customers. This will allow us to resolve more tickets, in less time.

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay.

Specification Sheet Updates

Video Intercom

  • DHI-VTO2111D-WP
  • DHI-VTO1210B
  • DHI-VTO1210C-X
  • DHI-VTO1220BW
  • DHI-VTH1550CH
  • DHI-1550CHW-2
  • DHI-VTH1660CH
  • DHI-VTNS1060A
  • DHI-VTO2000A-2
  • DHI-VTO2000A
  • DHI-VTNC3000A
  • DHI-VTH5221DW / DHI-VTH5221D


FD Removed from Lite & Pro Series Spec Sheets

  • DH-IPC-HDBW4231FN-E2-M
  • N24BN52 / N24BN53
  • N24CG52
  • N24CB33
  • N24CL52
  • 22204TNI
  • 52C230UNI-A
  • 50230UNI
  • 1A203TNI
  • 12203TNI
  • 6CE230UNI
  • N25CB5Z
  • N25CL5Z
  • N44CG52 / N44CL53
  • 6C430UNI
  • 52C430UNI
  • 50430UN
  • 59430UNI
  • N45CB5Z
  • N45CL5Z-B
  • N45CL5Z
  • N55B25
  • N84CG52
  • N84CG54
  • N84CB34
  • N84CL52
  • N84CL54
  • DH-IPC-HFW5831EN-Z5E
  • N85CB5Z
  • DH-IPC-HDBW5831EN-Z5E
  • N85CL5Z
  • N85CM5Z
  • N45BA5

New Hires

Marques Phillips

Marques Phillips.png

Marques Phillips was born and raised in southern California. He studied English at UCLA but sought a career in technology based on his interest in looking at a screen rather than a book. He started his career in general IT Support but transitioned to the Security Industry a little under 4 years ago. He has worked mainly in a Technical Support role at his former companies: EverFocus and ArecontVision, providing remote and on-site support. He also has experience on the sales side of the industry as a Sales Engineer at EverFocus, responsible for system design, training, marketing, and trade shows.

Title: Technical Support Engineer
Department: Technical Support
Working Location: Irvine, CA
Entry Date: 03/25/19

Bug Report

  • SmartPSS Playback Jumping or Skipping
  • FLIR+Dahua IPC=Infinite Loop
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