Difference between revisions of ":Internal Only"

(Work in Progress)
(Wiki Processes)
 
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File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 
</gallery>
 
</gallery>
 +
 
===Serial Lookup===
 
===Serial Lookup===
 
<gallery>
 
<gallery>
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file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 +
file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
 
</gallery>
 
</gallery>
 
__NOTOC__
 
__NOTOC__
 +
 +
===P2P Websites===
 +
* www.dahuap2pcloud.com
 +
* www.easy4ipcloud.com
  
 
===Non-Dahua===
 
===Non-Dahua===
Line 49: Line 55:
 
</gallery>
 
</gallery>
  
*[[Internal:ADT|ADT Resource and Process]]
+
* [[Internal:ADT|ADT Resource and Process]]
*[https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
+
* [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
 +
* [http://portal.lorexservices.com Lorex Engineer Portal]
 +
 
 +
===LeChange RMA===
 +
For LeChange devices that have been approved for RMA go through the Following Process:
 +
 
 +
* Get the model number, shipping address, email, and contact number if not already had.
 +
* Set Status to RMA Pending and enter the RMA Reason and Type.
 +
* Save the case, it will automatically be transferred to the DNA - RMA Queue.
 +
* From the DNA - RMA Queue approve the RMA take ownership back over the case.
 +
* Send an email to ALL the following:
 +
 
 +
:: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
 +
 
 +
* In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
 +
* Make sure that all parties are kept in the loop throughout the RMA process.
 +
* Once the unit has been shipped, send tracking information to the customer by email.
  
 
===Report a Problem===
 
===Report a Problem===
Line 66: Line 88:
 
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 
</gallery>
 
</gallery>
 +
 
===Phone Numbers===
 
===Phone Numbers===
 
{| class="wikitable sortable"
 
{| class="wikitable sortable"
 +
|-
 
!|Name
 
!|Name
 
!|Department
 
!|Department
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!|Email
 
!|Email
 
|-
 
|-
|Dahua North America-Technical Support
+
||Dahua North America-Technical Support
|Technical Support
+
||Technical Support
|877.606.1590
+
||877.606.1590
|Support.USA@DahuaTech.com
+
||Support.USA@DahuaTech.com
 
|-
 
|-
|Dahua North America-Dealer Line
+
||Dahua North America-Dealer Line
|Technical Support
+
||Technical Support
|866.302.6735
+
||866.302.6735
|dealersupport.usa@dahuatech.com
+
||dealersupport.usa@dahuatech.com
 
|-
 
|-
|Dahua North America-Internal Only Tech Support
+
||Dahua North America-Internal Only Tech Support
|Technical Support
+
||Technical Support
|866.302.6735
+
||866.302.6735
|InternalSupport.USA@dahuatech.com
+
||InternalSupport.USA@dahuatech.com
 
|-
 
|-
|Lorex Technical Support
+
||Lorex Technical Support
|Technical Support
+
||Technical Support
|877.755.6739
+
||877.755.6739
|Support@LorexTechnology.com
+
||Support@LorexTechnology.com
 
|-
 
|-
|Empower Technical Support
+
||Empower Technical Support
|Technical Support
+
||Technical Support
|949.204.3226
+
||949.204.3226
|empowersupport@unisight.net
+
||empowersupport@unisight.net
 
|-
 
|-
|LeChange Technical Support
+
||LeChange Technical Support
|Technical Support
+
||Technical Support
|800.883.4120
+
||800.883.4120
|support.usa@lechange.com
+
||support.usa@lechange.com
 
|-
 
|-
|ADT (Alpha) Technical Support
+
||ADT (Alpha) Technical Support
|Technical Support
+
||Technical Support
|877.609.1936
+
||877.609.1936
|alphasupport.usa@dahuatech.com
+
||alphasupport.usa@dahuatech.com
 
|}
 
|}
 
===Product Management===
 
===Product Management===
 
 
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
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===Projects===
 
===Projects===
*[[Internal:Agent_Homepage|Agent Homepage]]
+
:* [[Internal:Agent_Homepage|Agent Homepage]]
*[http://oaglobal.dahuatech.com/ Dahua Employee Login]
+
:* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
*[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
+
:* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
*[[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
+
:* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
*[[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
+
:* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
*[[Internal:Product_Review_Process|Product Review Process]]
+
:* [[Internal:Product_Review_Process|Product Review Process]]
*[[Internal:Internal_Only/Head_Count|Head Count]]
+
:* [[Internal:Internal_Only/Head_Count|Head Count]]
*[[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
+
:* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
*https://dahuawiki.com/Firmware_Templates
+
:* https://dahuawiki.com/Firmware_Templates
*https://dahuawiki.com/Firmware_by_Device_Tabbed
+
:* https://dahuawiki.com/Firmware_by_Device_Tabbed
*https://dahuawiki.com/Firmware_Templates
+
:* https://dahuawiki.com/Firmware_Templates
*https://dahuawiki.com/Kits
+
:* https://dahuawiki.com/Kits
*[[Internal:Name_Rule]]
+
:* [[Internal:Name_Rule]]
*https://dahuawiki.com/Internal:Empower
+
:* https://dahuawiki.com/Internal:Empower
 +
:* [[Internal:DSS_Windows|DSS Windows]]
 +
:* [[Internal:Deep_Learn|Deep Learn]]
 +
:* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
 +
:* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 +
* [[Internal:Internal_Only/Training|Training]]
  
===Salesforce===
 
[https://dahuawiki.com/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/b/b3/Salesforce_User_Guide.pdf  Sales force guide]
 
*Production: https://dahuatech.my.salesforce.com
 
 
====Salesforce Case Status Quick Reference====
 
====Salesforce Case Status Quick Reference====
 
[[file:SF_Case_Status_Reference.png]]
 
[[file:SF_Case_Status_Reference.png]]
  
 
===Product Pages===
 
===Product Pages===
*[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
*[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
+
:* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
 
 
 
===Dahua Irvine Inventory List===
 
===Dahua Irvine Inventory List===
*[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
+
:* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 
+
:* Live Demos
*Live Demos
 
 
User: admin
 
User: admin
PW: DahuaWIN2017  
+
PW: DahuaWIN2017
  
 
===Wiki Processes===
 
===Wiki Processes===
*[[Internal:System_Photos_Process|System Photos Process]]
+
:* [[Internal:System_Photos_Process|System Photos Process]]
*[[Internal:Example_Photos_Process|Example Photos Process]]
+
:* [[Internal:Example_Photos_Process|Example Photos Process]]
*[[Internal:PDF_Banner_Process|PDF Banner Process]]
+
:* [[Internal:PDF_Banner_Process|PDF Banner Process]]
*[[Internal:Database_Photos_Process|Database Photos Process]]
+
:* [[Internal:Database_Photos_Process|Database Photos Process]]
*[[Internal:Wiki_Article_How_To|How to create a wiki article]]
+
:* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
*[[Internal:Product_Page_How_To|How to create a product page]]
+
:* [[Internal:Product_Page_How_To|How to create a product page]]
 +
:* [[Tester_Product_Page_Template|Product Page Template Bar]]
 +
:* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
 +
:* [[Internal:File_Repo|File Repo]]
 +
 
 
===LearnDahua Enrollment Codes===
 
===LearnDahua Enrollment Codes===
*Dahua Basics -LearnBasics
+
:* Dahua Basics -LearnBasics
*IVS: Technical Training -DahuaWIN
+
:* IVS: Technical Training -DahuaWIN
*Technical Support Operations -DahuaWIN
+
:* Technical Support Operations -DahuaWIN
*DSS Intro -LearnDSS
+
:* DSS Intro -LearnDSS
*HCVR & XVR Internal Training -LearnXVRandHCVR
+
:* HCVR & XVR Internal Training -LearnXVRandHCVR
*Presentation Resource -LearnPPT
+
:* Presentation Resource -LearnPPT
*Technical Training -LearnTT
+
:* Technical Training -LearnTT
*Technical Assessment -LearnTest
+
:* Technical Assessment -LearnTest
 
 
 
 
  
 +
===Report a Salesforce Problem===
 +
<html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
  
  
 
[[Category:Internal]]
 
[[Category:Internal]]

Latest revision as of 14:53, 5 March 2020

Dahua USA Internal Information

Online Software

Serial Lookup

Dahua Sites

Reporting and Reference


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

Product Information Links

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem