Difference between revisions of "CMS/DSS/Server Service Log Download"
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==Step by Step Instructions== | ==Step by Step Instructions== | ||
| − | Step 1: Log into DSS Web Config Page | + | '''Step 1: Log into DSS Web Config Page''' |
| − | [[File: | + | [[File:7016SerLogDL01.jpg|800px]] |
Insert '''https://DSSServerIP/config''' in your browser, and you will access DSS Web Config Page. | Insert '''https://DSSServerIP/config''' in your browser, and you will access DSS Web Config Page. | ||
| Line 22: | Line 22: | ||
'''Step 2: Download Service Logs''' | '''Step 2: Download Service Logs''' | ||
| − | [[File:7016SerLogDL02|800px]] | + | [[File:7016SerLogDL02.jpg|800px]] |
Go to '''System Maintenance – Service Log – Server Log''' | Go to '''System Maintenance – Service Log – Server Log''' | ||
| Line 30: | Line 30: | ||
'''!Note''': you cannot download the Logs of the current day in this way. You could download at most one day before the current day. | '''!Note''': you cannot download the Logs of the current day in this way. You could download at most one day before the current day. | ||
| − | [[File:7016SerLogDL03]] | + | [[File:7016SerLogDL03.jpg]] |
The log file you download will look like this. You could send it to Tech Support directly. | The log file you download will look like this. You could send it to Tech Support directly. | ||
Latest revision as of 03:29, 21 December 2022
Description
This document walks you through the process of downloading DSS Service Logs of DSS4004/7016.
Sometimes when there is a problem with DSS All-in-one, you will have to provide DSS Service Logs to R&D for further analysis.
Prerequisites
- DSS 4004/7016
- DSS Web Config Page Password
Step by Step Instructions
Step 1: Log into DSS Web Config Page
Insert https://DSSServerIP/config in your browser, and you will access DSS Web Config Page.
Then insert DSS Config username and password.
!Note: username is by default admin
Step 2: Download Service Logs
Go to System Maintenance – Service Log – Server Log
Select a date and click on Download. You will then download a zip file that contains the logs of all DSS Services, which you could send to R&D for further analysis.
!Note: you cannot download the Logs of the current day in this way. You could download at most one day before the current day.
The log file you download will look like this. You could send it to Tech Support directly.
