Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of "Troubleshoot/NVR/No HDD"

(Solutions)
(Solutions)
Line 13: Line 13:
 
* Disconnect the hard drive from the device, then boot it up with the HDD disconnected. If there are no errors when booting without a hard drive, then the hard drive is most likely the problem and needs to be replaced.
 
* Disconnect the hard drive from the device, then boot it up with the HDD disconnected. If there are no errors when booting without a hard drive, then the hard drive is most likely the problem and needs to be replaced.
 
* Format HDD.
 
* Format HDD.
* If you cannot format HDD from device, format it from a PC.  
+
* If you cannot format HDD from device, format HDD from a PC.  
 
* Check HDD compatibility.
 
* Check HDD compatibility.
 
* Check HDD cables and if connections are secure.
 
* Check HDD cables and if connections are secure.

Revision as of 13:26, 9 May 2016

System can not detect hard disk.

There are following possibilities:

  • HDD is broken.
  • HDD ribbon is damaged.
  • HDD cable connection is loose.
  • Main board SATA port is broken.
  • HDD is not compatible.
  • Insufficient power.

Solutions

  • Reboot Device.
  • Disconnect the hard drive from the device, then boot it up with the HDD disconnected. If there are no errors when booting without a hard drive, then the hard drive is most likely the problem and needs to be replaced.
  • Format HDD.
  • If you cannot format HDD from device, format HDD from a PC.
  • Check HDD compatibility.
  • Check HDD cables and if connections are secure.
  • If SATA port is broken try another SATA port.
  • Reset to device to factory settings.
  • Make sure you have the correct power cable for the Device.
  • Replace HDD.
  • Open Casing and check jumper settings


SATA Cable

Harddrive1.jpg

SATA into Harddrive

Harddrive2.jpg

SATA from motherboard to Harddrive

Harddrive3.jpg

HDD