Difference between revisions of ":DNA BiWeekly Meeting"

(Shoretel / Mitel)
(Shoretel / Mitel)
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====Desk.com====
 
====Desk.com====
 
====Shoretel / Mitel====
 
====Shoretel / Mitel====
 +
{| class="wikitable"
 +
|+Inbound Calls-866.606.1590
 +
|-
 +
|Total
 +
|335
 +
|100%
 +
|-
 +
|Answered
 +
|132
 +
|39.4%
 +
|-
 +
|Unanswered
 +
|203
 +
|60.6%
 +
|}
 +
 
{| class="wikitable"
 
{| class="wikitable"
 
|+Inbound Calls-866.606.1590
 
|+Inbound Calls-866.606.1590

Revision as of 17:56, 6 November 2017

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Schedule

Date: November 8, 2017 @ 11:00AM-12:00PM PST

Topics

  • Shoretel = Mitel
  • Salesforce
  • New Serial Tracker

Backend

Trends

Inbound Call Volume

October 30, 2017 to November 3, 2017

Desk.com

Shoretel / Mitel

Inbound Calls-866.606.1590
Total 335 100%
Answered 132 39.4%
Unanswered 203 60.6%
Inbound Calls-866.606.1590
Total 335 100%
Answered 132 39.4%
Unanswered 203 60.6%

Developer Corner

New on the Wiki

New on LearnDahua

Sales Training

  • NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
  • IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences

External

  • N/A

Internal

  • Technical Certification Online Resource
  • Technical Training
  • Technical Assessment
  • Presentation Resource
  • HCVR & XVR Internal Training
  • DSS Introduction
  • Technical Support Operations

New Hires

  • Barry Rossen
  • William Valencia