Difference between revisions of ":DNA BiWeekly Meeting"
(→Weekly Breakdown) |
(→Weekly Breakdown) |
||
Line 76: | Line 76: | ||
|- | |- | ||
!|Day of Week | !|Day of Week | ||
+ | !|Date | ||
!|Total | !|Total | ||
!|Answered | !|Answered | ||
Line 81: | Line 82: | ||
!|Percent Answered | !|Percent Answered | ||
|- | |- | ||
− | |Monday | + | |Monday |
+ | |Oct 31, 2017 | ||
|86 | |86 | ||
|21 | |21 | ||
Line 87: | Line 89: | ||
|24.4% | |24.4% | ||
|- | |- | ||
− | |Tuesday | + | |Tuesday |
+ | |Nov 1, 2017 | ||
|60 | |60 | ||
|31 | |31 | ||
Line 93: | Line 96: | ||
|51.6% | |51.6% | ||
|- | |- | ||
− | |Wednesday | + | |Wednesday |
+ | |Nov 2, 2017 | ||
|83 | |83 | ||
|40 | |40 | ||
Line 99: | Line 103: | ||
|48.1% | |48.1% | ||
|- | |- | ||
− | |Thursday | + | |Thursday |
+ | |Nov 3, 2017 | ||
|80 | |80 | ||
|29 | |29 | ||
Line 105: | Line 110: | ||
|36.2% | |36.2% | ||
|- | |- | ||
− | |Friday | + | |Friday |
+ | |Nov 4, 2017 | ||
|System Down | |System Down | ||
|System Down | |System Down |
Revision as of 18:41, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Local dial in: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
Day of Week | Created Cases | Resolved Cases |
Monday | 60 | 54 |
Tuesday | 57 | 32 |
Wednesday | 45 | 40 |
Thursday | 65 | 54 |
Friday | 58 | 39 |
Total | 285 | 213 |
Shoretel / Mitel
Total | 335 | 100% |
Answered | 132 | 39.4% |
Unanswered | 203 | 60.6% |
Weekly Breakdown
Day of Week | Date | Total | Answered | Unanswered | Percent Answered |
---|---|---|---|---|---|
Monday | Oct 31, 2017 | 86 | 21 | 65 | 24.4% |
Tuesday | Nov 1, 2017 | 60 | 31 | 29 | 51.6% |
Wednesday | Nov 2, 2017 | 83 | 40 | 43 | 48.1% |
Thursday | Nov 3, 2017 | 80 | 29 | 51 | 36.2% |
Friday | Nov 4, 2017 | System Down | System Down | System Down | System Down |
Total | 309 | 121 | 188 | 39.1% |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia