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Revision as of 19:43, 6 November 2017

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Participant Code: 104-357-739-22

Participant URL: https://join.shoretel.com/conference/10435773922

Local dial in: +19179427142

Additional Calling Info: Canada Dial in +1 (647) 558-3006

Schedule

Date: November 8, 2017 @ 11:00AM-12:00PM PST

Topics

• Shoretel = Mitel
• Salesforce
• New Serial Tracker

Feature of the Week

Related Article:

Feature:

Description:

Firmware

News and Info about Firmware

Backend

Trends

Inbound Call Volume

October 30, 2017 to November 3, 2017

Desk.com

Created and Resolved Cases

Day of Week	Created Cases	Resolved Cases
Monday	60	54
Tuesday	57	32
Wednesday	45	40
Thursday	65	54
Friday	58	39
Total	285	213

Shoretel / Mitel

Inbound Calls-866.606.1590

Total	335	100%
Answered	132	39.4%
Unanswered	203	60.6%

Weekly Breakdown

Inbound Calls-866.606.1590

Day of Week	Date	Total	Answered	Unanswered	Percent Answered
Monday	Oct 31, 2017	86	21	65	24.4%
Tuesday	Nov 1, 2017	60	31	29	51.6%
Wednesday	Nov 2, 2017	83	40	43	48.1%
Thursday	Nov 3, 2017	80	29	51	36.2%
Friday	Nov 4, 2017	System Down	System Down	System Down	System Down
Total	Week 1	309	121	188	39.1%

Developer Corner

New on the Wiki

New on LearnDahua

Sales Training

• NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
• IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
• IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
• HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences

External

• N/A

Internal

• Technical Certification Online Resource
• Technical Training
• Technical Assessment
• Presentation Resource
• HCVR & XVR Internal Training
• DSS Introduction
• Technical Support Operations

New Hires

• Barry Rossen
• William Valencia