Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":SF Update"
(Created page with "==Salesforce Dev Log== ===Week 1=== ====Complete==== -Deactivated all accounts in Desk.com -Removed all email routing into, and out of Desk.com -Rerouted all email accounts in...") |
|||
| Line 2: | Line 2: | ||
===Week 1=== | ===Week 1=== | ||
====Complete==== | ====Complete==== | ||
| − | + | *Deactivated all accounts in Desk.com | |
| − | + | *Removed all email routing into, and out of Desk.com | |
| − | + | *Rerouted all email accounts into Salesforce | |
| − | + | *Create Outbound Change Set, "DNA New Queues" | |
| − | + | *Create Sales Queue | |
| − | + | *Create Honeywell Queue | |
| − | + | *Delete LiveAgent Queue | |
| − | + | *Delete Group 1 Queue | |
| − | + | *Delete Group 2 Queue | |
| − | + | *Delete Group 3 Queue | |
| − | + | *Remove Serial Tracker Icons | |
| − | + | *Remove Dahua Wiki Icons | |
| − | + | *Remove Submit | |
| − | + | *Remove Reassign | |
| − | + | *Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue" | |
| − | + | *added LeChange Queue | |
| − | + | *added Honeywell Queue | |
====Pending==== | ====Pending==== | ||
| − | + | *Add Company field for Contact | |
| − | + | *Add ADT to Where Purchased | |
| − | + | *Updated, "DNA VoicemailRouting" Workflow | |
| − | + | *Added Madeline to CallCenter | |
| − | + | *Added Madeline to New Case Queue, and All DNA TS Agents Queue | |
| − | + | *Add "support.usa@lechange.com" to Email-to-Case in Sandbox | |
| − | + | *Added, "DNA Honeywell Queue" workflow | |
| − | + | *Added, "Video Intercom" to "Problem Type" case field | |
| − | + | *Delete Duplicate Collin account | |
====Bug Hunt==== | ====Bug Hunt==== | ||
| − | + | *William Valencia can't change case ower: 4117 | |
| − | + | *Status = Resolved, Owner Changing to Voicemail Queue | |
Revision as of 20:22, 19 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
Pending
- Add Company field for Contact
- Add ADT to Where Purchased
- Updated, "DNA VoicemailRouting" Workflow
- Added Madeline to CallCenter
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Add "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
- Added, "Video Intercom" to "Problem Type" case field
- Delete Duplicate Collin account
Bug Hunt
- William Valencia can't change case ower: 4117
- Status = Resolved, Owner Changing to Voicemail Queue
