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Difference between revisions of ":SF Update"
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| + | ;4137 | ||
| + | ;8325 | ||
| + | ;4115 | ||
| + | ;4117 | ||
| + | ;4130 | ||
| + | ;4133 | ||
| + | ;4134 | ||
| + | ;4135 | ||
| + | ;4136 | ||
| + | |||
*Tha Duong cases getting stolen by System Admin: | *Tha Duong cases getting stolen by System Admin: | ||
| − | 4141 | + | ;4141 |
| − | + | ;4110 | |
| + | ;4112 | ||
| + | ;4107 | ||
| + | ;4092 | ||
*Status = Resolved, Owner Changing to Voicemail Queue | *Status = Resolved, Owner Changing to Voicemail Queue | ||
Revision as of 21:50, 19 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
Pending
- Added Company field for Contact
- Added ADT to Where Purchased
- Updated, "DNA VoicemailRouting" Workflow
- Added Madeline to CallCenter
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Added "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
- Added, "Video Intercom" to "Problem Type" case field
- Added, "RMA Queue"
- Added, "rma.usa@global.dahuatech.com" Email2Case
- Added, "sales.usa@global.dahuatech.com" Email2Case
- Delete Duplicate Collin account
Bug Hunt
- William Valencia can't change case owner:
- 4117
- 4044
- 4132
- 4133
- 4134
- 4135
- 4136
- 4137
- 8325
- 4115
- 4117
- 4130
- 4133
- 4134
- 4135
- 4136
- Tha Duong cases getting stolen by System Admin:
- 4141
- 4110
- 4112
- 4107
- 4092
- Status = Resolved, Owner Changing to Voicemail Queue
