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Difference between revisions of ":Salesforce"
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===Instructions=== | ===Instructions=== | ||
* [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]] | * [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]] | ||
| + | * [[Internal:Shoretel_Log_a_Call|How to Log a Call]] | ||
* [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]] | * [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]] | ||
* [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]] | * [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]] | ||
* [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]] | * [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]] | ||
* [[Internal:Shoretel_Wrap_up|Wrap_up]] | * [[Internal:Shoretel_Wrap_up|Wrap_up]] | ||
| + | |||
===Shoretel Server Status=== | ===Shoretel Server Status=== | ||
*https://oneview.mitel.com/s/trust | *https://oneview.mitel.com/s/trust | ||
Revision as of 17:01, 7 February 2018
Contents
Salesforce
Getting Started
(Under Construction)
Routing: Omni-Channel
Telephony: Shoretel/Mitel
Manuals
Instructions
- Install Connect Client
- How to Log a Call
- Login_and_Take_Calls
- Logout_for_Break
- Logout_go_Home
- Wrap_up
Shoretel Server Status
Links and Resources
Process Quick Reference
- Must use Chrome
- Case must be created or updated for every customer interaction
- Email must be sent to customer for every customer interaction
- Case must be closed before moving onto the next case
