Difference between revisions of ":Process/Reporting Template"
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=Reporting Template= | =Reporting Template= | ||
+ | ==Note== | ||
+ | Days of the week start on Monday, and end of Sunday for weekly reporting. | ||
==Key Data== | ==Key Data== | ||
*Inbound Calls | *Inbound Calls |
Revision as of 17:42, 1 March 2019
Contents
Reporting Template
Note
Days of the week start on Monday, and end of Sunday for weekly reporting.
Key Data
- Inbound Calls
- Outbound Calls
- Voicemails
- Cases Created
- Cases Closed
- Escalated Cases (Tier 2)
- Escalated Cases (Tier 3)
Weekly Template
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||
FLIR | |||||||||
Lorex | |||||||||
Empower | |||||||||
ADT | |||||||||
TOTAL |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. | 1 |
2. | 1 |
3. | 1 |
4. | 1 |
5. | 1 |
6. | 1 |
7. | 1 |
8. | 1 |
9. | 1 |
10. | 1 |
TOTAL | TOT |