Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":Process/Reporting March"
(→Week 1: March 3 to 9) |
(→Week 1: March 3 to 9) |
||
| Line 134: | Line 134: | ||
|| | || | ||
|| | || | ||
| − | || | + | ||567 |
| − | || | + | ||151 |
|| | || | ||
|| | || | ||
| Line 147: | Line 147: | ||
|| | || | ||
|| | || | ||
| − | || | + | ||306 |
| − | || | + | ||473 |
|| | || | ||
|| | || | ||
| Line 160: | Line 160: | ||
|| | || | ||
|| | || | ||
| − | || | + | ||6,574 |
|| | || | ||
|| | || | ||
| Line 173: | Line 173: | ||
|| | || | ||
|| | || | ||
| − | || | + | ||2 |
|| | || | ||
|| | || | ||
Revision as of 14:30, 11 March 2019
Contents
Summary
Click here to Expand Summary
Inbound Calls
Outbound Calls
Abandoned Calls
Voicemail Cases
Created Cases
Closed Cases
Escalated Cases
RMA Created
RMA Completed
CSAT Average
QA Average
Week 1: March 3 to 9
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | 518 | 80 | 567 | 151 | |||||||
| FLIR | 335 | 33 | 306 | 473 | |||||||
| Lorex | 6,574 | ||||||||||
| Empower | 1 | 0 | 2 | ||||||||
| TOTAL |
Week 2: March 10 to 16
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | |||||||||||
| FLIR | |||||||||||
| Lorex | |||||||||||
| Empower | |||||||||||
| TOTAL |
Week 3: March 17 to 23
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | |||||||||||
| FLIR | |||||||||||
| Lorex | |||||||||||
| Empower | |||||||||||
| TOTAL |
Week 4: March 24 to 30
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | |||||||||||
| FLIR | |||||||||||
| Lorex | |||||||||||
| Empower | |||||||||||
| TOTAL |
