Difference between revisions of ":Process/Reporting 2019 Summary"
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=2019 Summary= | =2019 Summary= | ||
+ | ===January Total=== | ||
+ | {| class="wikitable" | ||
+ | !|Type | ||
+ | !|Inbound Calls | ||
+ | !|Outbound Calls | ||
+ | !|Abandoned | ||
+ | !|Voicemails | ||
+ | !|Cases Created | ||
+ | !|Cases Closed | ||
+ | !|Escalated Cases (Tier 2) | ||
+ | !|Escalated Cases (Tier 3) | ||
+ | !|RMA Created | ||
+ | !|RMA Completed | ||
+ | |- | ||
+ | !|Dahua North America | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |- | ||
+ | !|FLIR | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |- | ||
+ | !|Lorex | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |- | ||
+ | !|Empower | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |- | ||
+ | !|ADT | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |- | ||
+ | !|TOTAL | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | | | ||
+ | |} | ||
+ | ====Top 10-Problem Type Template==== | ||
+ | {| id="resource_PTmonth" class="wikitable" | ||
+ | !|Problem Type | ||
+ | !|Number of Cases Created | ||
+ | |- | ||
+ | |1. Camera Troubleshoot | ||
+ | | 441 | ||
+ | |- | ||
+ | |2. Remote Access (P2P) | ||
+ | | 236 | ||
+ | |- | ||
+ | |3. General Info | ||
+ | | 182 | ||
+ | |- | ||
+ | |4. Password Reset | ||
+ | | 124 | ||
+ | |- | ||
+ | |5. Presales Technical | ||
+ | | 111 | ||
+ | |- | ||
+ | |6. Non-Auth | ||
+ | | 63 | ||
+ | |- | ||
+ | |7. SmartPSS | ||
+ | |62 | ||
+ | |- | ||
+ | |8.Display Monitor | ||
+ | | 50 | ||
+ | |- | ||
+ | |9. Mobile Access, Remote Access P2P | ||
+ | | 28 | ||
+ | |- | ||
+ | |10. Playback | ||
+ | | 26 | ||
+ | |- | ||
+ | !|TOTAL | ||
+ | |<span id="resource_PTmonth_sum">TOT</span> | ||
+ | |} | ||
+ | |||
+ | <html> | ||
+ | <script type="text/javascript"> | ||
+ | function sumColumn( id, col ) { | ||
+ | var total = 0; | ||
+ | var mytable = document.getElementById( id ); | ||
+ | for ( var v=1; v < mytable.rows.length - 1; v++ ) { | ||
+ | total += parseInt( mytable.rows[v].cells[col].innerHTML ); | ||
+ | } | ||
+ | document.getElementById( id + '_sum' ).innerHTML = total; | ||
+ | } | ||
+ | sumColumn('resource_PTmonth', 1 ); | ||
+ | </script> | ||
+ | </html> |
Revision as of 15:32, 12 March 2019
2019 Summary
January Total
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases (Tier 2) | Escalated Cases (Tier 3) | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||
FLIR | ||||||||||
Lorex | ||||||||||
Empower | ||||||||||
ADT | ||||||||||
TOTAL |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 441 |
2. Remote Access (P2P) | 236 |
3. General Info | 182 |
4. Password Reset | 124 |
5. Presales Technical | 111 |
6. Non-Auth | 63 |
7. SmartPSS | 62 |
8.Display Monitor | 50 |
9. Mobile Access, Remote Access P2P | 28 |
10. Playback | 26 |
TOTAL | TOT |