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Difference between revisions of ":Internal Only/Process"
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==Telephony== | ==Telephony== | ||
| + | [[file:SF_Salesforce_Infographic.png|right|150px]] | ||
| + | *[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]] | ||
| + | ===Manuals=== | ||
| + | *[https://www.odrive.com/s/1b81b226-661e-47e0-a59f-fd42ca0e0b34-5a15bb03 Shoretel for Salesforce Users Guide] | ||
| + | ===Instructions=== | ||
| + | * [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]] | ||
| + | * [[Internal:Shoretel_Log_a_Call|How to Log a Call]] | ||
| + | * [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]] | ||
| + | * [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]] | ||
| + | * [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]] | ||
| + | * [[Internal:Shoretel_Wrap_up|Wrap_up]] | ||
| + | * [[Internal:Salesforce_Escalation_Process|Escalation Process]] | ||
| + | * [[Internal:Salesforce_RMA_Process|RMA Process]] | ||
| + | * [[Internal:Salesforce_How_To_Use_Email_Templates|How to Use Email Templates]] | ||
| + | ===Mobile=== | ||
| + | *[[Internal:How_to_Change_Case_Owner_via_Mobile|How to Change Case Owner via Mobile]] | ||
| + | *[[Internal:How_to_Assign_Case_to_Technical Support|How to Assign Case to Technical Support]] | ||
| + | ===Shoretel Server Status=== | ||
| + | *https://oneview.mitel.com/s/trust | ||
| + | ===Links and Resources=== | ||
| + | *[https://oneview.mitel.com/s/article/Mitel-for-Salesforce-Connect-CLOUD-ONSITE?r=2&ArticleView.getArticleHeaderDetail=1&Quarterback.validateRoute=1&RecordGvp.getRecord=1&ArticleTopicList.getTopics=1&ToggleFollow.getChatterFollowModel=1 MITEL FOR SALESFORCE (MICLOUD CONNECT/CONNECT ONSITE)] | ||
| + | |||
==RMA== | ==RMA== | ||
*[[Internal:Internal_Only/Process/RMA|RMA Process]] | *[[Internal:Internal_Only/Process/RMA|RMA Process]] | ||
Revision as of 20:26, 19 March 2019
Contents
Salesforce
Telephony
Manuals
Instructions
- Install Connect Client
- How to Log a Call
- Login_and_Take_Calls
- Logout_for_Break
- Logout_go_Home
- Wrap_up
- Escalation Process
- RMA Process
- How to Use Email Templates
