Difference between revisions of ":DNA BiWeekly Meeting"
(→Shoretel / Mitel) |
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| Line 37: | Line 37: | ||
|- | |- | ||
|Total | |Total | ||
| − | | | + | |Answered |
| − | | | + | |Unanswered |
|- | |- | ||
| − | | | + | |Monday |
|132 | |132 | ||
|39.4% | |39.4% | ||
|- | |- | ||
| − | | | + | |Tuesday |
| + | |203 | ||
| + | |60.6% | ||
| + | |- | ||
| + | |Wednesday | ||
| + | |203 | ||
| + | |60.6% | ||
| + | |- | ||
| + | |Thursday | ||
| + | |203 | ||
| + | |60.6% | ||
| + | |- | ||
| + | |Friday | ||
|203 | |203 | ||
|60.6% | |60.6% | ||
Revision as of 17:58, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
Shoretel / Mitel
| Total | 335 | 100% |
| Answered | 132 | 39.4% |
| Unanswered | 203 | 60.6% |
| Total | Answered | Unanswered |
| Monday | 132 | 39.4% |
| Tuesday | 203 | 60.6% |
| Wednesday | 203 | 60.6% |
| Thursday | 203 | 60.6% |
| Friday | 203 | 60.6% |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia
