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Difference between revisions of ":DNA BiWeekly Meeting"
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===October 30, 2017 to November 3, 2017=== | ===October 30, 2017 to November 3, 2017=== | ||
====Desk.com==== | ====Desk.com==== | ||
+ | {| class="wikitable" | ||
+ | |+Created and Resolved Cases | ||
+ | |- | ||
+ | |Day of Week | ||
+ | |Created Cases | ||
+ | |Resolved Cases | ||
+ | |- | ||
+ | |Monday | ||
+ | |60 | ||
+ | |54 | ||
+ | |- | ||
+ | |Tuesday | ||
+ | |57 | ||
+ | |32 | ||
+ | |- | ||
+ | |Wednesday | ||
+ | |45 | ||
+ | |40 | ||
+ | |- | ||
+ | |Thursday | ||
+ | |65 | ||
+ | |54 | ||
+ | |- | ||
+ | |Friday | ||
+ | |58 | ||
+ | |39 | ||
+ | |- | ||
+ | |Total | ||
+ | |285 | ||
+ | |213 | ||
+ | |} | ||
====Shoretel / Mitel==== | ====Shoretel / Mitel==== | ||
{| class="wikitable" | {| class="wikitable" |
Revision as of 18:15, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
Day of Week | Created Cases | Resolved Cases |
Monday | 60 | 54 |
Tuesday | 57 | 32 |
Wednesday | 45 | 40 |
Thursday | 65 | 54 |
Friday | 58 | 39 |
Total | 285 | 213 |
Shoretel / Mitel
Total | 335 | 100% |
Answered | 132 | 39.4% |
Unanswered | 203 | 60.6% |
Day of Week | Total | Answered | Unanswered |
Monday | x | x | x% |
Tuesday | x | x | x% |
Wednesday | x | x | x% |
Thursday | x | x | x% |
Friday | x | x | x% |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia