Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":DNA BiWeekly Meeting"
(→Agent Weekly Breakdown) |
(→Agent Weekly Breakdown) |
||
Line 164: | Line 164: | ||
|+Oct 31, 2017 to Nov 3, 2017 | |+Oct 31, 2017 to Nov 3, 2017 | ||
!|Agent | !|Agent | ||
+ | !|Total Calls | ||
!|Answered Calls | !|Answered Calls | ||
!|Abandoned Calls | !|Abandoned Calls | ||
Line 169: | Line 170: | ||
|- | |- | ||
|Jack Bao | |Jack Bao | ||
+ | | | ||
| | | | ||
| | | | ||
Line 174: | Line 176: | ||
|- | |- | ||
|Barry Rossen | |Barry Rossen | ||
+ | | | ||
| | | | ||
| | | | ||
Line 179: | Line 182: | ||
|- | |- | ||
|Denis Boulet | |Denis Boulet | ||
+ | | | ||
| | | | ||
| | | | ||
Line 184: | Line 188: | ||
|- | |- | ||
|Collin Bromfield | |Collin Bromfield | ||
+ | | | ||
| | | | ||
| | | | ||
Line 189: | Line 194: | ||
|- | |- | ||
|Rodney Carrigan | |Rodney Carrigan | ||
+ | | | ||
| | | | ||
| | | | ||
Line 194: | Line 200: | ||
|- | |- | ||
|Nathan Grefe | |Nathan Grefe | ||
+ | | | ||
| | | | ||
| | | | ||
Line 199: | Line 206: | ||
|- | |- | ||
|Peter Hall | |Peter Hall | ||
+ | | | ||
| | | | ||
| | | | ||
Line 209: | Line 217: | ||
|- | |- | ||
|Mark Navarro | |Mark Navarro | ||
+ | | | ||
| | | | ||
| | | | ||
Line 214: | Line 223: | ||
|- | |- | ||
|Gordon Waughan | |Gordon Waughan | ||
+ | | | ||
| | | | ||
| | | | ||
|33 | |33 | ||
|- | |- | ||
− | | | + | |Frank Wilkins |
| | | | ||
− | |||
− | |||
− | |||
− | |||
| | | | ||
| | | | ||
Line 229: | Line 235: | ||
|- | |- | ||
|William Valencia | |William Valencia | ||
+ | | | ||
| | | | ||
| | | | ||
Line 234: | Line 241: | ||
|- | |- | ||
|Michael Yacono | |Michael Yacono | ||
+ | | | ||
| | | | ||
| | | |
Revision as of 21:25, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Local dial in: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Feature of the Week
Related Article:
Feature:
Description:
Firmware
News and Info about Firmware
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
Day of Week | Created Cases | Resolved Cases |
Monday | 60 | 54 |
Tuesday | 57 | 32 |
Wednesday | 45 | 40 |
Thursday | 65 | 54 |
Friday | 58 | 39 |
Total | 285 | 213 |
Shoretel / Mitel
Total | 335 | 100% |
Answered | 132 | 39.4% |
Unanswered | 203 | 60.6% |
Weekly Breakdown
Day of Week | Date | Total | Answered | Unanswered | Percent Answered |
---|---|---|---|---|---|
Monday | Oct 30, 2017 | 86 | 21 | 65 | 24.4% |
Tuesday | Oct 31, 2017 | 60 | 31 | 29 | 51.6% |
Wednesday | Nov 1, 2017 | 83 | 40 | 43 | 48.1% |
Thursday | Nov 2, 2017 | 80 | 29 | 51 | 36.2% |
Friday | Nov 3, 2017 | System Down | System Down | System Down | System Down |
Total | Week 1 | 309 | 121 | 188 | 39.1% |
Agent Weekly Breakdown
Agent | Total Calls | Answered Calls | Abandoned Calls | Resolved Cases |
---|---|---|---|---|
Jack Bao | 0 | |||
Barry Rossen | 4 | |||
Denis Boulet | 0 | |||
Collin Bromfield | 5 | |||
Rodney Carrigan | 8 | |||
Nathan Grefe | Vacation | |||
Peter Hall | 53 | |||
Dylan Lee | 24 | |||
Mark Navarro | 37 | |||
Gordon Waughan | 33 | |||
Frank Wilkins | 17 | |||
William Valencia | 21 | |||
Michael Yacono | 4 |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia