Difference between revisions of ":Scripts"
| Line 1: | Line 1: | ||
=Call Scripts= | =Call Scripts= | ||
| − | == | + | ==HDD Troubleshoot== |
Try this: | Try this: | ||
| + | |||
1. Unplug the DVR. | 1. Unplug the DVR. | ||
| + | |||
2. Open the case. | 2. Open the case. | ||
| + | |||
3. Disconnect the hard drive. | 3. Disconnect the hard drive. | ||
| + | |||
4. Boot the DVR back up with the hard drive disconnected. | 4. Boot the DVR back up with the hard drive disconnected. | ||
| + | |||
5. Let the system run for a few hours and see if the system crashes. | 5. Let the system run for a few hours and see if the system crashes. | ||
| Line 11: | Line 16: | ||
Thank you for contacting Dahua Technology USA Support | Thank you for contacting Dahua Technology USA Support | ||
| + | ==Password Reset== | ||
| + | Disconnect power to your DVR and wait 15 seconds. Reconnect power and boot up the DVR. The account will no longer be locked. If you don't remember you login password please follow the below instructions to reset your DVR's password: | ||
| + | |||
| + | Make sure to input this information on the DVR itself. | ||
| + | |||
| + | To reset the password to defaults try entering these password resets once. It will reset your system to the defaults: | ||
| + | |||
| + | (Will only work today) | ||
| + | Login: admin | ||
| + | Password: xxxxxx or xxxxxx | ||
| + | |||
| + | or | ||
| + | |||
| + | (Will only work tomorrow) | ||
| + | Login: admin | ||
| + | Password: xxxxxx or xxxxxx | ||
| + | |||
| + | Please review the following information regarding changing the password; this will tell you how to change your account password after it has been reset. | ||
Revision as of 19:51, 13 November 2017
Call Scripts
HDD Troubleshoot
Try this:
1. Unplug the DVR.
2. Open the case.
3. Disconnect the hard drive.
4. Boot the DVR back up with the hard drive disconnected.
5. Let the system run for a few hours and see if the system crashes.
Please let me know the outcome and we can take it from there.
Thank you for contacting Dahua Technology USA Support
Password Reset
Disconnect power to your DVR and wait 15 seconds. Reconnect power and boot up the DVR. The account will no longer be locked. If you don't remember you login password please follow the below instructions to reset your DVR's password:
Make sure to input this information on the DVR itself.
To reset the password to defaults try entering these password resets once. It will reset your system to the defaults:
(Will only work today) Login: admin Password: xxxxxx or xxxxxx
or
(Will only work tomorrow) Login: admin Password: xxxxxx or xxxxxx
Please review the following information regarding changing the password; this will tell you how to change your account password after it has been reset.
