Difference between revisions of ":SF Update"
(Created page with "==Salesforce Dev Log== ===Week 1=== ====Complete==== -Deactivated all accounts in Desk.com -Removed all email routing into, and out of Desk.com -Rerouted all email accounts in...") |
|||
| Line 2: | Line 2: | ||
===Week 1=== | ===Week 1=== | ||
====Complete==== | ====Complete==== | ||
| − | + | *Deactivated all accounts in Desk.com | |
| − | + | *Removed all email routing into, and out of Desk.com | |
| − | + | *Rerouted all email accounts into Salesforce | |
| − | + | *Create Outbound Change Set, "DNA New Queues" | |
| − | + | *Create Sales Queue | |
| − | + | *Create Honeywell Queue | |
| − | + | *Delete LiveAgent Queue | |
| − | + | *Delete Group 1 Queue | |
| − | + | *Delete Group 2 Queue | |
| − | + | *Delete Group 3 Queue | |
| − | + | *Remove Serial Tracker Icons | |
| − | + | *Remove Dahua Wiki Icons | |
| − | + | *Remove Submit | |
| − | + | *Remove Reassign | |
| − | + | *Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue" | |
| − | + | *added LeChange Queue | |
| − | + | *added Honeywell Queue | |
====Pending==== | ====Pending==== | ||
| − | + | *Add Company field for Contact | |
| − | + | *Add ADT to Where Purchased | |
| − | + | *Updated, "DNA VoicemailRouting" Workflow | |
| − | + | *Added Madeline to CallCenter | |
| − | + | *Added Madeline to New Case Queue, and All DNA TS Agents Queue | |
| − | + | *Add "support.usa@lechange.com" to Email-to-Case in Sandbox | |
| − | + | *Added, "DNA Honeywell Queue" workflow | |
| − | + | *Added, "Video Intercom" to "Problem Type" case field | |
| − | + | *Delete Duplicate Collin account | |
====Bug Hunt==== | ====Bug Hunt==== | ||
| − | + | *William Valencia can't change case ower: 4117 | |
| − | + | *Status = Resolved, Owner Changing to Voicemail Queue | |
Revision as of 20:22, 19 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
Pending
- Add Company field for Contact
- Add ADT to Where Purchased
- Updated, "DNA VoicemailRouting" Workflow
- Added Madeline to CallCenter
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Add "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
- Added, "Video Intercom" to "Problem Type" case field
- Delete Duplicate Collin account
Bug Hunt
- William Valencia can't change case ower: 4117
- Status = Resolved, Owner Changing to Voicemail Queue
