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Difference between revisions of ":SF Update"
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| Line 19: | Line 19: | ||
*added LeChange Queue | *added LeChange Queue | ||
*added Honeywell Queue | *added Honeywell Queue | ||
| + | *Added, "RMA Queue" | ||
| + | -Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds | ||
| + | |||
====Pending==== | ====Pending==== | ||
| + | -Added Remote Site -DNA_DahuaWiki | ||
| + | -Added Remote Site -DNA_LearnDahua | ||
| + | -Added Remote Site -DNA_Dahua_Work | ||
| + | -Added Remote Site -DNA_Dahua_Work2 | ||
| + | -Added Remote Site -DNA_Dahua_Work3 | ||
| + | -Added Remote Site -DNA_Dahua_Work4 | ||
| + | |||
*Added Company field for Contact | *Added Company field for Contact | ||
| Line 29: | Line 39: | ||
*Added, "DNA Honeywell Queue" workflow | *Added, "DNA Honeywell Queue" workflow | ||
*Added, "Video Intercom" to "Problem Type" case field | *Added, "Video Intercom" to "Problem Type" case field | ||
| − | + | ||
*Added, "rma.usa@global.dahuatech.com" Email2Case | *Added, "rma.usa@global.dahuatech.com" Email2Case | ||
*Added, "sales.usa@global.dahuatech.com" Email2Case | *Added, "sales.usa@global.dahuatech.com" Email2Case | ||
Revision as of 16:20, 26 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
- Added, "RMA Queue"
-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds
Pending
-Added Remote Site -DNA_DahuaWiki -Added Remote Site -DNA_LearnDahua -Added Remote Site -DNA_Dahua_Work -Added Remote Site -DNA_Dahua_Work2 -Added Remote Site -DNA_Dahua_Work3 -Added Remote Site -DNA_Dahua_Work4
- Added Company field for Contact
- Updated, "DNA VoicemailRouting" Workflow
- Added Madeline to CallCenter
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Added "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
- Added, "Video Intercom" to "Problem Type" case field
- Added, "rma.usa@global.dahuatech.com" Email2Case
- Added, "sales.usa@global.dahuatech.com" Email2Case
- Reconfigured Sales Queue to No Agents, Perla only.
- Delete Duplicate Collin account
- Changed "Sales Queue" to "Leads Queue"
- Created Internal Queue
Bug Hunt
- William Valencia can't change case owner:
- 4117
- 4044
- 4132
- 4133
- 4134
- 4135
- 4136
- 4137
- 8325
- 4115
- 4117
- 4130
- 4133
- 4134
- 4135
- 4136
- Tha Duong cases getting stolen by System Admin:
- 4141
- 4110
- 4112
- 4107
- 4092
- Status = Resolved, Owner Changing to Voicemail Queue
