Difference between revisions of ":SF Update"

Revision as of 16:20, 26 December 2017

Salesforce Dev Log

Week 1

Complete

• Deactivated all accounts in Desk.com
• Removed all email routing into, and out of Desk.com
• Rerouted all email accounts into Salesforce
• Create Outbound Change Set, "DNA New Queues"
• Create Sales Queue
• Create Honeywell Queue
• Delete LiveAgent Queue
• Delete Group 1 Queue
• Delete Group 2 Queue
• Delete Group 3 Queue
• Remove Serial Tracker Icons
• Remove Dahua Wiki Icons
• Remove Submit
• Remove Reassign
• Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
• added LeChange Queue
• added Honeywell Queue
• Added, "RMA Queue"

-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds

Pending

-Added Remote Site -DNA_DahuaWiki -Added Remote Site -DNA_LearnDahua -Added Remote Site -DNA_Dahua_Work -Added Remote Site -DNA_Dahua_Work2 -Added Remote Site -DNA_Dahua_Work3 -Added Remote Site -DNA_Dahua_Work4

• Added Company field for Contact

• Updated, "DNA VoicemailRouting" Workflow
• Added Madeline to CallCenter
• Added Madeline to New Case Queue, and All DNA TS Agents Queue
• Added "support.usa@lechange.com" to Email-to-Case in Sandbox
• Added, "DNA Honeywell Queue" workflow
• Added, "Video Intercom" to "Problem Type" case field

• Added, "rma.usa@global.dahuatech.com" Email2Case
• Added, "sales.usa@global.dahuatech.com" Email2Case
• Reconfigured Sales Queue to No Agents, Perla only.
• Delete Duplicate Collin account
• Changed "Sales Queue" to "Leads Queue"
• Created Internal Queue

Bug Hunt

• William Valencia can't change case owner:

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• Tha Duong cases getting stolen by System Admin:

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• Status = Resolved, Owner Changing to Voicemail Queue