Difference between revisions of ":SF Update"
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*Added, "RMA Queue" | *Added, "RMA Queue" | ||
-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds | -Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds | ||
| − | + | *Added Madeline to CallCenter | |
| − | + | *Added, "rma.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION | |
| + | *Added, "sales.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION | ||
| + | *Updated, "DNA VoicemailRouting" Workflow | ||
| + | *Added "support.usa@lechange.com" to Email-to-Case in Sandbox | ||
| + | *Added, "DNA Honeywell Queue" workflow | ||
====Pending==== | ====Pending==== | ||
-Added Remote Site -DNA_DahuaWiki | -Added Remote Site -DNA_DahuaWiki | ||
| Line 30: | Line 34: | ||
-Added Remote Site -DNA_Dahua_Work3 | -Added Remote Site -DNA_Dahua_Work3 | ||
-Added Remote Site -DNA_Dahua_Work4 | -Added Remote Site -DNA_Dahua_Work4 | ||
| + | *Added Madeline to New Case Queue, and All DNA TS Agents Queue | ||
| + | -Added French Queue | ||
| + | -Added, "Video Intercom" to Case Custom Field, "Problem Type" | ||
| + | -Added Case Custom Field, "Case Level" | ||
| + | -Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile | ||
| + | -Modified, "DNA Tech Support" Case Layout to include, "Case Level" | ||
| + | -Created, Predefined Case Team, "DNA Call Center" | ||
| + | -Created, Predefined Case Team, "DNA TV" | ||
| + | -Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level | ||
| + | *Added, "Video Intercom" to "Problem Type" case field | ||
| + | *Added "Company Type" for Contact Field | ||
| + | -Created new, Global Value Set called, "Customer Type" | ||
| + | -Created, "Internal Queue" | ||
| + | -Renamed, "Sales Queue" to "Leads Queue" | ||
| + | -Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com" | ||
| − | + | -Routing Configurations | |
| + | --Added, "French Routing" | ||
| + | --Added, "Alpha Routing" | ||
| + | --Added, "New Case Queue Routing" | ||
| + | --Added, "Dealer Routing" | ||
| + | --Added, "LeChange Routing" | ||
| + | --Added, "Voicemail Routing" | ||
| + | --Added, "Honeywell Routing" | ||
| + | --Added, "Sales Routing" | ||
| + | --Added, "All DNA TS Routing" | ||
| + | --Added, "RMA Routing" | ||
| − | + | Added Routing Configuration to the following Queues: | |
| − | + | -All_DNA_TS_Agents | |
| − | + | -Alpha Queue | |
| − | + | -Dealer Queue | |
| − | + | -French Queue | |
| − | + | -Honeywell Queue | |
| + | -LeChange Queue | ||
| + | -New Case Queue | ||
| + | -RMA Queue | ||
| + | -Sales Queue | ||
| + | -Voicemail Queue | ||
| − | |||
| − | |||
*Reconfigured Sales Queue to No Agents, Perla only. | *Reconfigured Sales Queue to No Agents, Perla only. | ||
| − | |||
*Changed "Sales Queue" to "Leads Queue" | *Changed "Sales Queue" to "Leads Queue" | ||
*Created Internal Queue | *Created Internal Queue | ||
Revision as of 18:00, 26 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
- Added, "RMA Queue"
-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds
- Added Madeline to CallCenter
- Added, "rma.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Added, "sales.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Updated, "DNA VoicemailRouting" Workflow
- Added "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
Pending
-Added Remote Site -DNA_DahuaWiki -Added Remote Site -DNA_LearnDahua -Added Remote Site -DNA_Dahua_Work -Added Remote Site -DNA_Dahua_Work2 -Added Remote Site -DNA_Dahua_Work3 -Added Remote Site -DNA_Dahua_Work4
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
-Added French Queue -Added, "Video Intercom" to Case Custom Field, "Problem Type" -Added Case Custom Field, "Case Level" -Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile -Modified, "DNA Tech Support" Case Layout to include, "Case Level" -Created, Predefined Case Team, "DNA Call Center" -Created, Predefined Case Team, "DNA TV" -Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level
- Added, "Video Intercom" to "Problem Type" case field
- Added "Company Type" for Contact Field
-Created new, Global Value Set called, "Customer Type" -Created, "Internal Queue" -Renamed, "Sales Queue" to "Leads Queue" -Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com"
-Routing Configurations --Added, "French Routing" --Added, "Alpha Routing" --Added, "New Case Queue Routing" --Added, "Dealer Routing" --Added, "LeChange Routing" --Added, "Voicemail Routing" --Added, "Honeywell Routing" --Added, "Sales Routing" --Added, "All DNA TS Routing" --Added, "RMA Routing"
Added Routing Configuration to the following Queues: -All_DNA_TS_Agents -Alpha Queue -Dealer Queue -French Queue -Honeywell Queue -LeChange Queue -New Case Queue -RMA Queue -Sales Queue -Voicemail Queue
- Reconfigured Sales Queue to No Agents, Perla only.
- Changed "Sales Queue" to "Leads Queue"
- Created Internal Queue
Bug Hunt
- William Valencia can't change case owner:
- 4117
- 4044
- 4132
- 4133
- 4134
- 4135
- 4136
- 4137
- 8325
- 4115
- 4117
- 4130
- 4133
- 4134
- 4135
- 4136
- Tha Duong cases getting stolen by System Admin:
- 4141
- 4110
- 4112
- 4107
- 4092
- Status = Resolved, Owner Changing to Voicemail Queue
