Difference between revisions of ":SF Update"
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*Added, "DNA Honeywell Queue" workflow | *Added, "DNA Honeywell Queue" workflow | ||
====Pending==== | ====Pending==== | ||
| − | + | *Added Remote Site -DNA_DahuaWiki | |
| − | + | *Added Remote Site -DNA_LearnDahua | |
| − | + | *Added Remote Site -DNA_Dahua_Work | |
| − | + | *Added Remote Site -DNA_Dahua_Work2 | |
| − | + | *Added Remote Site -DNA_Dahua_Work3 | |
| − | + | *Added Remote Site -DNA_Dahua_Work4 | |
*Added Madeline to New Case Queue, and All DNA TS Agents Queue | *Added Madeline to New Case Queue, and All DNA TS Agents Queue | ||
| − | + | *Added French Queue | |
| − | + | *Added, "Video Intercom" to Case Custom Field, "Problem Type" | |
| − | + | *Added Case Custom Field, "Case Level" | |
| − | + | *Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile | |
| − | + | *Modified, "DNA Tech Support" Case Layout to include, "Case Level" | |
| − | + | *Created, Predefined Case Team, "DNA Call Center" | |
| − | + | *Created, Predefined Case Team, "DNA TV" | |
| − | + | *Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level | |
*Added, "Video Intercom" to "Problem Type" case field | *Added, "Video Intercom" to "Problem Type" case field | ||
*Added "Company Type" for Contact Field | *Added "Company Type" for Contact Field | ||
| − | + | *Created new, Global Value Set called, "Customer Type" | |
| − | + | *Created, "Internal Queue" | |
| − | + | *Renamed, "Sales Queue" to "Leads Queue" | |
| − | + | *Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com" | |
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| − | Added Routing Configuration to the following Queues: | + | *Routing Configurations |
| − | + | *Added, "French Routing" | |
| − | + | *Added, "Alpha Routing" | |
| − | + | *Added, "New Case Queue Routing" | |
| − | + | *Added, "Dealer Routing" | |
| − | + | *Added, "LeChange Routing" | |
| − | + | *Added, "Voicemail Routing" | |
| − | + | *Added, "Honeywell Routing" | |
| − | + | *Added, "Sales Routing" | |
| − | + | *Added, "All DNA TS Routing" | |
| − | + | *Added, "RMA Routing" | |
| + | |||
| + | *Added Routing Configuration to the following Queues: | ||
| + | *All_DNA_TS_Agents | ||
| + | *Alpha Queue | ||
| + | *Dealer Queue | ||
| + | *French Queue | ||
| + | *Honeywell Queue | ||
| + | *LeChange Queue | ||
| + | *New Case Queue | ||
| + | *RMA Queue | ||
| + | *Sales Queue | ||
| + | *Voicemail Queue | ||
*Reconfigured Sales Queue to No Agents, Perla only. | *Reconfigured Sales Queue to No Agents, Perla only. | ||
Revision as of 18:01, 26 December 2017
Salesforce Dev Log
Week 1
Complete
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
- Added, "RMA Queue"
-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds
- Added Madeline to CallCenter
- Added, "rma.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Added, "sales.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Updated, "DNA VoicemailRouting" Workflow
- Added "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
Pending
- Added Remote Site -DNA_DahuaWiki
- Added Remote Site -DNA_LearnDahua
- Added Remote Site -DNA_Dahua_Work
- Added Remote Site -DNA_Dahua_Work2
- Added Remote Site -DNA_Dahua_Work3
- Added Remote Site -DNA_Dahua_Work4
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Added French Queue
- Added, "Video Intercom" to Case Custom Field, "Problem Type"
- Added Case Custom Field, "Case Level"
- Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile
- Modified, "DNA Tech Support" Case Layout to include, "Case Level"
- Created, Predefined Case Team, "DNA Call Center"
- Created, Predefined Case Team, "DNA TV"
- Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level
- Added, "Video Intercom" to "Problem Type" case field
- Added "Company Type" for Contact Field
- Created new, Global Value Set called, "Customer Type"
- Created, "Internal Queue"
- Renamed, "Sales Queue" to "Leads Queue"
- Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com"
- Routing Configurations
- Added, "French Routing"
- Added, "Alpha Routing"
- Added, "New Case Queue Routing"
- Added, "Dealer Routing"
- Added, "LeChange Routing"
- Added, "Voicemail Routing"
- Added, "Honeywell Routing"
- Added, "Sales Routing"
- Added, "All DNA TS Routing"
- Added, "RMA Routing"
- Added Routing Configuration to the following Queues:
- All_DNA_TS_Agents
- Alpha Queue
- Dealer Queue
- French Queue
- Honeywell Queue
- LeChange Queue
- New Case Queue
- RMA Queue
- Sales Queue
- Voicemail Queue
- Reconfigured Sales Queue to No Agents, Perla only.
- Changed "Sales Queue" to "Leads Queue"
- Created Internal Queue
Bug Hunt
- William Valencia can't change case owner:
- 4117
- 4044
- 4132
- 4133
- 4134
- 4135
- 4136
- 4137
- 8325
- 4115
- 4117
- 4130
- 4133
- 4134
- 4135
- 4136
- Tha Duong cases getting stolen by System Admin:
- 4141
- 4110
- 4112
- 4107
- 4092
- Status = Resolved, Owner Changing to Voicemail Queue
