Difference between revisions of ":SF Update"
(→Pending) |
|||
Line 1: | Line 1: | ||
==Salesforce Dev Log== | ==Salesforce Dev Log== | ||
− | ===Week | + | ===Week 2=== |
====Complete==== | ====Complete==== | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
*Created, "Internal Queue" | *Created, "Internal Queue" | ||
*Renamed, "Sales Queue" to "Leads Queue" | *Renamed, "Sales Queue" to "Leads Queue" | ||
− | |||
− | |||
− | |||
*Routing Configurations | *Routing Configurations | ||
*Added, "French Routing" | *Added, "French Routing" | ||
Line 62: | Line 15: | ||
*Added, "All DNA TS Routing" | *Added, "All DNA TS Routing" | ||
*Added, "RMA Routing" | *Added, "RMA Routing" | ||
− | |||
*Added Routing Configuration to the following Queues: | *Added Routing Configuration to the following Queues: | ||
*All_DNA_TS_Agents | *All_DNA_TS_Agents | ||
Line 74: | Line 26: | ||
*Sales Queue | *Sales Queue | ||
*Voicemail Queue | *Voicemail Queue | ||
− | + | *Added Case Custom Field, "Case Level" | |
+ | *Added French Queue | ||
+ | *Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile | ||
+ | *Modified, "DNA Tech Support" Case Layout to include, "Case Level" | ||
+ | *Created, Predefined Case Team, "DNA Call Center" | ||
+ | *Created, Predefined Case Team, "DNA TV" | ||
*Reconfigured Sales Queue to No Agents, Perla only. | *Reconfigured Sales Queue to No Agents, Perla only. | ||
*Changed "Sales Queue" to "Leads Queue" | *Changed "Sales Queue" to "Leads Queue" | ||
*Created Internal Queue | *Created Internal Queue | ||
*Modified Case Field, "Type" to no longer be required and hidden in DNA Case View. | *Modified Case Field, "Type" to no longer be required and hidden in DNA Case View. | ||
− | + | ====Pending==== | |
− | *Added, " | + | *Added Remote Site -DNA_DahuaWiki |
+ | *Added Remote Site -DNA_LearnDahua | ||
+ | *Added Remote Site -DNA_Dahua_Work | ||
+ | *Added Remote Site -DNA_Dahua_Work2 | ||
+ | *Added Remote Site -DNA_Dahua_Work3 | ||
+ | *Added Remote Site -DNA_Dahua_Work4 | ||
+ | *Added Madeline to New Case Queue, and All DNA TS Agents Queue | ||
+ | *Added, "Video Intercom" to Case Custom Field, "Problem Type" | ||
+ | *Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level | ||
+ | *Added, "Video Intercom" to "Problem Type" case field | ||
+ | *Added "Company Type" for Contact Field | ||
+ | *Created new, Global Value Set called, "Customer Type" | ||
+ | *Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com" | ||
+ | ===Previous Weeks=== | ||
+ | ====Complete: Week 1==== | ||
+ | *Deactivated all accounts in Desk.com | ||
+ | *Removed all email routing into, and out of Desk.com | ||
+ | *Rerouted all email accounts into Salesforce | ||
+ | *Create Outbound Change Set, "DNA New Queues" | ||
+ | *Create Sales Queue | ||
+ | *Create Honeywell Queue | ||
+ | *Delete LiveAgent Queue | ||
+ | *Delete Group 1 Queue | ||
+ | *Delete Group 2 Queue | ||
+ | *Delete Group 3 Queue | ||
+ | *Remove Serial Tracker Icons | ||
+ | *Remove Dahua Wiki Icons | ||
+ | *Remove Submit | ||
+ | *Remove Reassign | ||
+ | *Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue" | ||
+ | *added LeChange Queue | ||
+ | *added Honeywell Queue | ||
+ | *Added, "RMA Queue" | ||
+ | -Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds | ||
+ | *Added Madeline to CallCenter | ||
+ | *Added, "rma.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION | ||
+ | *Added, "sales.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION | ||
+ | *Updated, "DNA VoicemailRouting" Workflow | ||
+ | *Added "support.usa@lechange.com" to Email-to-Case in Sandbox | ||
+ | *Added, "DNA Honeywell Queue" workflow | ||
====Bug Hunt==== | ====Bug Hunt==== |
Revision as of 16:52, 27 December 2017
Contents
Salesforce Dev Log
Week 2
Complete
- Created, "Internal Queue"
- Renamed, "Sales Queue" to "Leads Queue"
- Routing Configurations
- Added, "French Routing"
- Added, "Alpha Routing"
- Added, "New Case Queue Routing"
- Added, "Dealer Routing"
- Added, "LeChange Routing"
- Added, "Voicemail Routing"
- Added, "Honeywell Routing"
- Added, "Sales Routing"
- Added, "All DNA TS Routing"
- Added, "RMA Routing"
- Added Routing Configuration to the following Queues:
- All_DNA_TS_Agents
- Alpha Queue
- Dealer Queue
- French Queue
- Honeywell Queue
- LeChange Queue
- New Case Queue
- RMA Queue
- Sales Queue
- Voicemail Queue
- Added Case Custom Field, "Case Level"
- Added French Queue
- Added, "Omni Channel Supervisor" to, "NA - Standard User" Profile
- Modified, "DNA Tech Support" Case Layout to include, "Case Level"
- Created, Predefined Case Team, "DNA Call Center"
- Created, Predefined Case Team, "DNA TV"
- Reconfigured Sales Queue to No Agents, Perla only.
- Changed "Sales Queue" to "Leads Queue"
- Created Internal Queue
- Modified Case Field, "Type" to no longer be required and hidden in DNA Case View.
Pending
- Added Remote Site -DNA_DahuaWiki
- Added Remote Site -DNA_LearnDahua
- Added Remote Site -DNA_Dahua_Work
- Added Remote Site -DNA_Dahua_Work2
- Added Remote Site -DNA_Dahua_Work3
- Added Remote Site -DNA_Dahua_Work4
- Added Madeline to New Case Queue, and All DNA TS Agents Queue
- Added, "Video Intercom" to Case Custom Field, "Problem Type"
- Edited, "Case Team Member Role" Standard User to Case, "Read/Write" level
- Added, "Video Intercom" to "Problem Type" case field
- Added "Company Type" for Contact Field
- Created new, Global Value Set called, "Customer Type"
- Added Email-2-Case account, "InternalSupport.USA@global.dahuatech.com"
Previous Weeks
Complete: Week 1
- Deactivated all accounts in Desk.com
- Removed all email routing into, and out of Desk.com
- Rerouted all email accounts into Salesforce
- Create Outbound Change Set, "DNA New Queues"
- Create Sales Queue
- Create Honeywell Queue
- Delete LiveAgent Queue
- Delete Group 1 Queue
- Delete Group 2 Queue
- Delete Group 3 Queue
- Remove Serial Tracker Icons
- Remove Dahua Wiki Icons
- Remove Submit
- Remove Reassign
- Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
- added LeChange Queue
- added Honeywell Queue
- Added, "RMA Queue"
-Modified Routing Configuration, "New Case Queue" increased Push Time to 30 seconds
- Added Madeline to CallCenter
- Added, "rma.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Added, "sales.usa@global.dahuatech.com" Email2Case -NEED ACTIVATION
- Updated, "DNA VoicemailRouting" Workflow
- Added "support.usa@lechange.com" to Email-to-Case in Sandbox
- Added, "DNA Honeywell Queue" workflow
Bug Hunt
- William Valencia can't change case owner:
- 4117
- 4044
- 4132
- 4133
- 4134
- 4135
- 4136
- 4137
- 8325
- 4115
- 4117
- 4130
- 4133
- 4134
- 4135
- 4136
- Tha Duong cases getting stolen by System Admin:
- 4141
- 4110
- 4112
- 4107
- 4092
- Status = Resolved, Owner Changing to Voicemail Queue