Difference between revisions of ":Salesforce Interface Map"

(Ready to Take Calls Checklist)
Line 1: Line 1:
 
=Salesforce Interface=
 
=Salesforce Interface=
 
==Ready to Take Calls Checklist==
 
==Ready to Take Calls Checklist==
<chklist>
+
<html>
[x] Checked item
+
<head>
[] Unchecked item
+
<title>Object Usage by Team</title>
</chklist>
+
</head>
 +
<body>
 +
    <table>
 +
        <tr>
 +
            <th>Object</th>
 +
            <th>Team 1</th>
 +
            <th>Team 2</th>
 +
            <th>Team 3</th>
 +
        </tr>
 +
        <tr>
 +
            <td>Object 1</td>
 +
            <td><input type="checkbox" name="Team" value="Team 1"></td>
 +
            <td><input type="checkbox" name="Team" value="Team 2"></td>
 +
            <td><input type="checkbox" name="Team" value="Team 3"></td>
 +
        </tr>
 +
    </table>
 +
</body>
 +
</html>
 +
 
 
==Queues View==
 
==Queues View==
 
====Description====
 
====Description====

Revision as of 17:01, 23 January 2018

Salesforce Interface

Ready to Take Calls Checklist

Object Usage by Team

Object Team 1 Team 2 Team 3
Object 1

Queues View

Description

Interface

SF UI Overview1.png

Quick Access Bar

SF UI Overview2.png

Phone

Description

Interface

SF UI Overview4.png -Default State

SF UI Overview5.png -Logged in State

Omni-Channel

Description

Interface

SF UI Overview6.png -Default State

SF UI Overview7.png -Logged in, and Available State

History

Description

Interface

SF UI Overview8.png

Notes

Description

Interface

SF UI Overview9.png

Shoretel ECC

Description

Interface

SF UI Overview10.png -Default State

SF UI Overview11.png -Logged in, Not Logged Into Queues

SF UI Overview12.png -Logged in, and Logged Into Queues

Cases Window

Description

Interface

SF UI Overview3.png