Difference between revisions of ":Salesforce Interface Map"

(Ready to Take Calls Checklist)
(Ready to Take Calls Checklist)
Line 11: Line 11:
 
         </tr>
 
         </tr>
 
         <tr>
 
         <tr>
             <td>Object 1</td>
+
             <td>Logged into Phone</td>
 
             <td><input type="checkbox" name="Team" value="Team 1"></td>
 
             <td><input type="checkbox" name="Team" value="Team 1"></td>
 
         </tr>
 
         </tr>
 
         <tr>
 
         <tr>
             <td>Object 2</td>
+
             <td>Logged into Shoretel ECC</td>
 +
            <td><input type="checkbox" name="Team" value="Team 1"></td>
 +
        </tr>
 +
        <tr>
 +
            <td>Logged into Omni-Channel</td>
 
             <td><input type="checkbox" name="Team" value="Team 1"></td>
 
             <td><input type="checkbox" name="Team" value="Team 1"></td>
 
         </tr>
 
         </tr>

Revision as of 17:04, 23 January 2018

Salesforce Interface

Ready to Take Calls Checklist

Ready to Take Calls Checklist

Object
Logged into Phone
Logged into Shoretel ECC
Logged into Omni-Channel

Queues View

Description

Interface

SF UI Overview1.png

Quick Access Bar

SF UI Overview2.png

Phone

Description

Interface

SF UI Overview4.png -Default State

SF UI Overview5.png -Logged in State

Omni-Channel

Description

Interface

SF UI Overview6.png -Default State

SF UI Overview7.png -Logged in, and Available State

History

Description

Interface

SF UI Overview8.png

Notes

Description

Interface

SF UI Overview9.png

Shoretel ECC

Description

Interface

SF UI Overview10.png -Default State

SF UI Overview11.png -Logged in, Not Logged Into Queues

SF UI Overview12.png -Logged in, and Logged Into Queues

Cases Window

Description

Interface

SF UI Overview3.png