Revision as of 17:04, 23 January 2018 (view source) JP (talk | contribs) (→‎Ready to Take Calls Checklist) ← Older edit		Revision as of 17:04, 23 January 2018 (view source) JP (talk | contribs) (→‎Ready to Take Calls Checklist) Newer edit →
Line 8:		Line 8:
	<table>		<table>
	<tr>		<tr>
−	<th>Object</th>	+	<th>Checklist</th>
	</tr>		</tr>
	<tr>		<tr>

---

Revision as of 17:04, 23 January 2018

Salesforce Interface

Ready to Take Calls Checklist

Checklist
Logged into Phone
Logged into Shoretel ECC
Logged into Omni-Channel

Queues View

Description

Interface

Quick Access Bar

Phone

Description

Interface

-Default State

-Logged in State

Omni-Channel

Description

Interface

-Default State

-Logged in, and Available State

History

Description

Interface

Notes

Description

Interface

Shoretel ECC

Description

Interface

-Default State

-Logged in, Not Logged Into Queues

-Logged in, and Logged Into Queues

Cases Window

Description

Interface