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Difference between revisions of ":Salesforce Interface Map"
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Revision as of 17:04, 23 January 2018
Contents
Salesforce Interface
Ready to Take Calls Checklist
| Checklist | |
|---|---|
| Logged into Phone | |
| Logged into Shoretel ECC | |
| Logged into Omni-Channel |
Queues View
Description
Interface
Quick Access Bar
Phone
Description
Interface
-Default State
-Logged in State
Omni-Channel
Description
Interface
-Default State
-Logged in, and Available State
History
Description
Interface
Notes
Description
Interface
Shoretel ECC
Description
Interface
-Default State
-Logged in, Not Logged Into Queues
-Logged in, and Logged Into Queues
Cases Window
Description
Interface
