Difference between revisions of ":Salesforce"
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[[file:SF_Salesforce_Infographic.png|right|150px]] | [[file:SF_Salesforce_Infographic.png|right|150px]] | ||
*[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]] | *[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]] | ||
| − | + | ===Manuals=== | |
| − | ==Links and Resources== | + | *[https://www.odrive.com/s/1b81b226-661e-47e0-a59f-fd42ca0e0b34-5a15bb03 Shoretel for Salesforce Users Guide] |
| + | ===Instructions=== | ||
| + | * [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]] | ||
| + | * [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]] | ||
| + | * [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]] | ||
| + | * [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]] | ||
| + | * [[Internal:Shoretel_Wrap_up|Wrap_up]] | ||
| + | ===Shoretel Server Status=== | ||
| + | *https://oneview.mitel.com/s/trust | ||
| + | ===Links and Resources=== | ||
*[https://oneview.mitel.com/s/article/Mitel-for-Salesforce-Connect-CLOUD-ONSITE?r=2&ArticleView.getArticleHeaderDetail=1&Quarterback.validateRoute=1&RecordGvp.getRecord=1&ArticleTopicList.getTopics=1&ToggleFollow.getChatterFollowModel=1 MITEL FOR SALESFORCE (MICLOUD CONNECT/CONNECT ONSITE)] | *[https://oneview.mitel.com/s/article/Mitel-for-Salesforce-Connect-CLOUD-ONSITE?r=2&ArticleView.getArticleHeaderDetail=1&Quarterback.validateRoute=1&RecordGvp.getRecord=1&ArticleTopicList.getTopics=1&ToggleFollow.getChatterFollowModel=1 MITEL FOR SALESFORCE (MICLOUD CONNECT/CONNECT ONSITE)] | ||
==Process Quick Reference== | ==Process Quick Reference== | ||
Revision as of 16:59, 7 February 2018
Contents
Salesforce
Getting Started
(Under Construction)
Routing: Omni-Channel
Telephony: Shoretel/Mitel
Manuals
Instructions
Shoretel Server Status
Links and Resources
Process Quick Reference
- Must use Chrome
- Case must be created or updated for every customer interaction
- Email must be sent to customer for every customer interaction
- Case must be closed before moving onto the next case
