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Difference between revisions of ":Process/Reporting March"

(Created page with "==Summary== <div class="toccolours mw-collapsible mw-collapsed"> Click here to Expand Summary <div class="mw-collapsible-content"> ===Inbound Calls=== <pLines ymin=0 ymax=1000...")
 
(→‎Summary)
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==Summary==
 
==Summary==
 
<div class="toccolours mw-collapsible mw-collapsed">
 
<div class="toccolours mw-collapsible mw-collapsed">
−
Click here to Expand Summary
+
Click here to Expand Summary<div class="mw-collapsible-content">
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<div class="mw-collapsible-content">
 
 
===Inbound Calls===
 
===Inbound Calls===
 
<pLines ymin=0 ymax=10000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=10000 axiscolor=888888 cubic filled  
 
  angle=90 plots legend>
 
  angle=90 plots legend>
 
,DNA,FLIR,Lorex
 
,DNA,FLIR,Lorex
−
Week 1,537,334,7579
+
Week 1,
−
Week 2,501,300,7063
+
Week 2,
−
Week 3,406,391,7292
+
Week 3,
−
Week 4,461,389,0
+
Week 4,
 
</pLines>
 
</pLines>
  
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  angle=90 plots legend>
 
  angle=90 plots legend>
 
,DNA,FLIR,Lorex
 
,DNA,FLIR,Lorex
−
Week 1,80,31,658
+
Week 1,
−
Week 2,74,19,661
+
Week 2,
−
Week 3,61,17,773
+
Week 3,
−
Week 4,68,31,0
+
Week 4,
 
</pLines>
 
</pLines>
 +
 
===Abandoned Calls===
 
===Abandoned Calls===
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===Voicemail Cases===
 
===Voicemail Cases===
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
  angle=90 plots legend>
 
  angle=90 plots legend>
 
,DNA
 
,DNA
−
Week 1,102
+
Week 1,
−
Week 2,97
+
Week 2,
−
Week 3,145
+
Week 3,
−
Week 4,59
+
Week 4,
 
</pLines>
 
</pLines>
  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===Escalated Cases===
 
===Escalated Cases===
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===RMA Created===
 
===RMA Created===
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===RMA Completed===
 
===RMA Completed===
 
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<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===CSAT Average===
 
===CSAT Average===
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
 
<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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Week 4,
 
Week 4,
 
</pLines>
 
</pLines>
 +
 
===QA Average===
 
===QA Average===
 
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<pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled  
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</div>
 
</div>
 
</div>
 
</div>
 +
==Week 1: February 3 to 9==
 +
{| class="wikitable"
 +
|-
 +
!|Type
 +
!|Inbound Calls
 +
!|Outbound Calls
 +
!|Abandoned
 +
!|Voicemails
 +
!|Cases Created
 +
!|Cases Closed
 +
!|Escalated Cases
 +
!|RMA Created
 +
!|RMA Completed
 +
!|CSAT Average
 +
!|QA Average
 +
|-
 +
!|Dahua North America
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
|-
 +
!|FLIR
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
|-
 +
!|Lorex
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
|-
 +
!|Empower
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
|-
 +
!|TOTAL
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
||
 +
|}

Revision as of 14:20, 11 March 2019

Summary

Click here to Expand Summary

Inbound Calls

pChart

Outbound Calls

pChart

Abandoned Calls

pChart

Voicemail Cases

pChart

Created Cases

pChart

Closed Cases

pChart

Escalated Cases

pChart

RMA Created

pChart

RMA Completed

pChart

CSAT Average

pChart

QA Average

pChart

Week 1: February 3 to 9

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America
FLIR
Lorex
Empower
TOTAL
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