Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":Process/Reporting March"
(→Week 1: March 3 to 9) |
(→Week 1: March 3 to 9) |
||
Line 210: | Line 210: | ||
*CSAT for FLIR Record Type not saving results | *CSAT for FLIR Record Type not saving results | ||
*Close Case Status fixed for DNA, Lorex, Empower, FLIR last week | *Close Case Status fixed for DNA, Lorex, Empower, FLIR last week | ||
− | *Added Dealer Queue to Weekly Snapshot, | + | *Added Dealer Queue to Weekly Snapshot, added workflow to check dealer box for reporting |
==Week 2: March 10 to 16== | ==Week 2: March 10 to 16== |
Revision as of 15:53, 11 March 2019
Contents
Summary
Click here to Expand Summary
Inbound Calls
Outbound Calls
Abandoned Calls
Voicemail Cases
Created Cases
Closed Cases
Escalated Cases
RMA Created
RMA Completed
CSAT Average
QA Average
Week 1: March 3 to 9
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 518 | 80 | 567 | 151 | 24 | 0 | 21 | 93% | |||
Dealer Queue | |||||||||||
FLIR | 335 | 33 | 306 | 473 | 0 | 0 | 6 | ||||
Lorex | 6,574 | 10,527 | 348 | 203 | |||||||
Empower | 1 | 0 | 2 | 0 | 0 | 0 | 0 | ||||
TOTAL |
- CSAT for FLIR Record Type not saving results
- Close Case Status fixed for DNA, Lorex, Empower, FLIR last week
- Added Dealer Queue to Weekly Snapshot, added workflow to check dealer box for reporting
Week 2: March 10 to 16
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||||
FLIR | |||||||||||
Lorex | |||||||||||
Empower | |||||||||||
TOTAL |
Week 3: March 17 to 23
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||||
FLIR | |||||||||||
Lorex | |||||||||||
Empower | |||||||||||
TOTAL |
Week 4: March 24 to 30
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||||
FLIR | |||||||||||
Lorex | |||||||||||
Empower | |||||||||||
TOTAL |