Difference between revisions of ":Process/Reporting 2019 Summary"
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+ | ==Summary== | ||
+ | |||
+ | ===Inbound Calls=== | ||
+ | <pLines ymin=0 ymax=10000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Outbound Calls=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Abandoned Calls=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Voicemail Cases=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Created Cases=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Closed Cases=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===Escalated Cases=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===RMA Created=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===RMA Completed=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===CSAT Average=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> | ||
+ | |||
+ | ===QA Average=== | ||
+ | <pLines ymin=0 ymax=1000 axiscolor=888888 cubic filled | ||
+ | angle=90 plots legend> | ||
+ | ,DNA,FLIR,Lorex | ||
+ | Week 1, | ||
+ | Week 2, | ||
+ | Week 3, | ||
+ | Week 4, | ||
+ | </pLines> |
Revision as of 15:34, 12 March 2019
Contents
2019 Summary
January Total
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases (Tier 2) | Escalated Cases (Tier 3) | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||
FLIR | ||||||||||
Lorex | ||||||||||
Empower | ||||||||||
ADT | ||||||||||
TOTAL |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 441 |
2. Remote Access (P2P) | 236 |
3. General Info | 182 |
4. Password Reset | 124 |
5. Presales Technical | 111 |
6. Non-Auth | 63 |
7. SmartPSS | 62 |
8.Display Monitor | 50 |
9. Mobile Access, Remote Access P2P | 28 |
10. Playback | 26 |
TOTAL | TOT |
Summary
Inbound Calls
Outbound Calls
Abandoned Calls
Voicemail Cases
Created Cases
Closed Cases
Escalated Cases
RMA Created
RMA Completed
CSAT Average
QA Average