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Revision as of 15:46, 12 March 2019
Contents
2019 Summary
Q1 Total
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases (Tier 2) | Escalated Cases (Tier 3) | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||
FLIR | ||||||||||
Lorex | ||||||||||
Empower | ||||||||||
ADT | ||||||||||
TOTAL |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 441 |
2. Remote Access (P2P) | 236 |
3. General Info | 182 |
4. Password Reset | 124 |
5. Presales Technical | 111 |
6. Non-Auth | 63 |
7. SmartPSS | 62 |
8.Display Monitor | 50 |
9. Mobile Access, Remote Access P2P | 28 |
10. Playback | 26 |
TOTAL | TOT |
Summary
Inbound Calls
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Outbound Calls
Type | Outbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Abandoned Calls
Type | Abandoned Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Voicemail Cases
Type | Voicemail Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Created Cases
Type | Created Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Closed Cases
Type | Closed Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
Escalated Cases
Type | Escalated Cases |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
RMA Created
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
RMA Completed
Type | RMA Completed |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
CSAT Average
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|
QA Average
Type | Inbound Calls |
---|---|
Dahua North America | |
Dealer Queue | |
FLIR | |
Lorex | |
LeChange | |
Empower | |
TOTAL | |
|