Difference between revisions of "Newsletters/2019/Q1"
(→Migration to New Telephony Platform) |
(→Migration to New Telephony Platform) |
||
| Line 103: | Line 103: | ||
|alphasupport.usa@dahuatech.com | |alphasupport.usa@dahuatech.com | ||
|} | |} | ||
| + | |||
| + | NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay. | ||
==Specification Sheet Updates== | ==Specification Sheet Updates== | ||
Revision as of 14:52, 12 April 2019
Tech Support Newsletter-2019 Quarter 1
Dahua Wiki Optimizations
Updated interface for the following pages:
New Pages
| Recorders | Cameras | Software | Other Products |
|---|
New SmartPSS Version 2.002.8 Released
| SmartPSS | |||||
|---|---|---|---|---|---|
| Version | Download Links | ||||
| SmartPSS Latest | 
|
||||
| Project Name: | SmartPSS |
|---|---|
| Version | V2.002.0000008 |
| Base Platform | V2.002.0000007 |
| Operation Platform | Microsoft Windows XP/Windows 7/Windows 8/Windows 10(32/64 bit) |
New Function
1.Configuration of Statistical Parameters of Number of Binocular Passenger Camera Area
2.Decoder devices support adding multiple TV walls
3.Decoder Device Supports Network Channel Wall
4.Attendance module adds first-in and last-out reports in report query
5.Attendance module adds the function of neglecting attendance record in N minutes
6.Attendance module adds support for custom attendance events
7.32 segmentation is added, and 36 segmentation is supported by custom module.
8.Face database information such as ID card and name support multi-channel and multi-face database query, modification and deletion
9.Because of equipment problems, NVR and DVR equipment shielding intelligent analysis module.
10.Shielded Video Talk module.
Migration to New Telephony Platform
Dahua Technology USA's Technical Support Department's phone system migrated away from Mitel, to a much more reliable Avaya phone system on March 28, 2019. This new phone system will provide better reporting, and communication with our customers. This will allow us to resolve more tickets, in less time.
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay.
Specification Sheet Updates
Video Intercom
FD Removed from Lite & Pro Series Spec Sheets
Bug Report
- SmartPSS Playback Jumping or Skipping
- FLIR+Dahua IPC=Infinite Loop
