Difference between revisions of ":Internal Only"
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For LeChange devices that have been approved for RMA go
through the Following Process:
|
For LeChange devices that have been approved for RMA go
through the Following Process:
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||
− |
|
+ |
* Get the
model number, shipping address, email, and contact number if not
already had.
|
− |
|
+ |
* Set Status
to RMA Pending and enter the RMA Reason and Type.
|
− |
|
+ |
* Save the
case, it will automatically be transferred to the DNA - RMA
Queue.
|
− |
|
+ |
* From the DNA
- RMA Queue approve the RMA take ownership back over the
case.
|
− |
|
+ |
* Send an
email to ALL the following:
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− |
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||
− |
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− |
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− |
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− |
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::
'''jessica.oviedo@lorextechnology.com (Main To)'''<br
/>'''joe.lee@lorextechnology.com ( Additional To )'''<br
/>'''jp.wenger@dahuatech.com ( CC )'''<br
/>'''Steven.Mei@dahuatech.com ( CC )'''
|
||
+ |
* In the email, state the reasons for
RMA, model of the device, and whether or not they need replacement
cameras as well. Request the tracking number for the unit as
well.
|
||
+ |
* Make sure that all parties are kept
in the loop throughout the RMA process.
|
||
+ |
* Once the unit has been shipped, send
tracking information to the customer by email.
|
||
===Report a Problem===
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===Report a Problem===
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===Projects===
|
===Projects===
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||
− |
* [[Internal:Agent_Homepage|Agent Homepage]]
|
+ |
:*
[[Internal:Agent_Homepage|Agent Homepage]]
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− |
* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
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+ |
:*
[http://oaglobal.dahuatech.com/ Dahua Employee Login]
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− |
*
[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing
Device List]
|
+ |
:*
[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing
Device List]
|
− |
*
[[Internal:Internal_Only/System_Down_Emergency_Process|System Down
Emergency Process]]
|
+ |
:*
[[Internal:Internal_Only/System_Down_Emergency_Process|System Down
Emergency Process]]
|
− |
* [[Internal:Internal_Only/Password_Reset_Process|Password
Reset Process]]
|
+ |
:*
[[Internal:Internal_Only/Password_Reset_Process|Password Reset
Process]]
|
− |
* [[Internal:Product_Review_Process|Product Review
Process]]
|
+ |
:*
[[Internal:Product_Review_Process|Product Review Process]]
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− |
* [[Internal:Internal_Only/Head_Count|Head Count]]
|
+ |
:*
[[Internal:Internal_Only/Head_Count|Head Count]]
|
− |
*
[[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem
Type and Sub-Problem Type]]
|
+ |
:*
[[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem
Type and Sub-Problem Type]]
|
− |
* https://dahuawiki.com/Firmware_Templates
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+ |
:*
https://dahuawiki.com/Firmware_Templates
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− |
* https://dahuawiki.com/Firmware_by_Device_Tabbed
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+ |
:*
https://dahuawiki.com/Firmware_by_Device_Tabbed
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− |
* https://dahuawiki.com/Firmware_Templates
|
+ |
:*
https://dahuawiki.com/Firmware_Templates
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− |
* https://dahuawiki.com/Kits
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+ |
:*
https://dahuawiki.com/Kits
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− |
* [[Internal:Name_Rule]]
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+ |
:*
[[Internal:Name_Rule]]
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− |
* https://dahuawiki.com/Internal:Empower
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+ |
:*
https://dahuawiki.com/Internal:Empower
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− |
* [[Internal:DSS_Windows|DSS Windows]]
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+ |
:*
[[Internal:DSS_Windows|DSS Windows]]
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− |
* [[Internal:Deep_Learn|Deep Learn]]
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+ |
:*
[[Internal:Deep_Learn|Deep Learn]]
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− |
* [[Internal:Customer_Lookup|Authorized Customer
Lookup]]
|
+ |
:*
[[Internal:Customer_Lookup|Authorized Customer Lookup]]
|
− |
* [[Internal:ANPR|ANPR Automatic Number Plate
Recognition]]
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+ |
:*
[[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
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− |
|
||
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===Product Pages===
|
===Product Pages===
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||
− |
* [http://www.dahuasecurity.com/en/us/category.php?cid=934
Access Control DNA] = [[Access_Control]]
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+ |
:*
[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access
Control DNA] = [[Access_Control]]
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− |
* [http://www.dahuasecurity.com/en/us/category.php?cid=944
Video Intercom DNA] = [[Video_Intercom]]
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+ |
:*
[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video
Intercom DNA] = [[Video_Intercom]]
|
− |
* [http://www.dahuasecurity.com/en/us/category.php?cid=684
Multi-Sensor DNA] = [[Multi-Sensor]]
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+ |
:*
[http://www.dahuasecurity.com/en/us/category.php?cid=684
Multi-Sensor DNA] = [[Multi-Sensor]]
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− |
* [http://www.dahuasecurity.com/en/us/category.php?cid=556
Fisheye DNA] = [[Fisheye]]
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+ |
:*
[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye
DNA] = [[Fisheye]]
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− |
* [http://www1.dahuasecurity.com/products_category/dss-20.html
DSS] = [[DSS]]
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+ |
:*
[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] =
[[DSS]]
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− |
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||
===Dahua Irvine Inventory List===
|
===Dahua Irvine Inventory List===
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− |
* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine
Inventory List]]
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+ |
:*
[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory
List]]
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− |
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+ |
:* Live
Demos
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− |
* Live Demos
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− |
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||
User: admin
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User: admin
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PW: DahuaWIN2017
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PW: DahuaWIN2017
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||
===Wiki Processes===
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===Wiki Processes===
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− |
* [[Internal:System_Photos_Process|System Photos
Process]]
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+ |
:*
[[Internal:System_Photos_Process|System Photos Process]]
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− |
* [[Internal:Example_Photos_Process|Example Photos
Process]]
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+ |
:*
[[Internal:Example_Photos_Process|Example Photos Process]]
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− |
* [[Internal:PDF_Banner_Process|PDF Banner Process]]
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+ |
:*
[[Internal:PDF_Banner_Process|PDF Banner Process]]
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− |
* [[Internal:Database_Photos_Process|Database Photos
Process]]
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+ |
:*
[[Internal:Database_Photos_Process|Database Photos Process]]
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− |
* [[Internal:Wiki_Article_How_To|How to create a wiki
article]]
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+ |
:*
[[Internal:Wiki_Article_How_To|How to create a wiki article]]
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− |
* [[Internal:Product_Page_How_To|How to create a product
page]]
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+ |
:*
[[Internal:Product_Page_How_To|How to create a product page]]
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− |
* [[Internal:Internal_Only/AwesomeFont|AwesomeFont
Reference]]
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+ |
:*
[[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
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− |
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||
===LearnDahua Enrollment Codes===
|
===LearnDahua Enrollment Codes===
|
||
− |
* Dahua Basics -LearnBasics
|
+ |
:* Dahua
Basics -LearnBasics
|
− |
* IVS: Technical Training -DahuaWIN
|
+ |
:* IVS:
Technical Training -DahuaWIN
|
− |
* Technical Support Operations -DahuaWIN
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+ |
:* Technical
Support Operations -DahuaWIN
|
− |
* DSS Intro -LearnDSS
|
+ |
:* DSS Intro
-LearnDSS
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− |
* HCVR & XVR Internal Training -LearnXVRandHCVR
|
+ |
:* HCVR & XVR
Internal Training -LearnXVRandHCVR
|
− |
* Presentation Resource -LearnPPT
|
+ |
:*
Presentation Resource -LearnPPT
|
− |
* Technical Training -LearnTT
|
+ |
:* Technical
Training -LearnTT
|
− |
* Technical Assessment -LearnTest
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+ |
:* Technical
Assessment -LearnTest
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− |
|
||
Revision as of 22:20, 3 May 2019
Dahua USA Internal Information
Online Software
Serial Lookup
Dahua Sites
Reporting and Reference
P2P Websites
- www.dahuap2pcloud.com
- www.easy4ipcloud.com
Non-Dahua
LeChange RMA
For LeChange devices that have been approved for RMA go through the Following Process:
- Get the model number, shipping address, email, and contact number if not already had.
- Set Status to RMA Pending and enter the RMA Reason and Type.
- Save the case, it will automatically be transferred to the DNA - RMA Queue.
- From the DNA - RMA Queue approve the RMA take ownership back over the case.
- Send an email to ALL the following:
-
- jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
- jessica.oviedo@lorextechnology.com (Main To)
- In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
- Make sure that all parties are kept in the loop throughout the RMA process.
- Once the unit has been shipped, send tracking information to the customer by email.
Report a Problem
Product Information Links
Phone Numbers
Name | Department | Phone Number | |
---|---|---|---|
Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
Adjusted Product Line Responsibility |
Others |
|
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
-
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
Dahua Irvine Inventory List
-
- Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
LearnDahua Enrollment Codes
-
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest