Difference between revisions of ":Process/Reporting May"

(Salesforce Backend Changelog)
(Salesforce Backend Changelog)
Line 23: Line 23:
 
*Dahua Device Type Case Field Added
 
*Dahua Device Type Case Field Added
 
*Unresolvable Case Field Added
 
*Unresolvable Case Field Added
 +
*Escalation Counter Case Field Added
  
 
==Week 2:==
 
==Week 2:==

Revision as of 15:48, 9 May 2019

Goals

Overall

  • VPN Setup for Avaya
  • uJet Integration Working
  • Abandoned from 18.16% to less than 10%
  • Occupancy from 52.36% to 70% or better

Tier 1

Tier 2

Link to Master Reporting

Click here to access Master Reporting

Week 1:

Salesforce Backend Changelog

  • 3rd Party VMS Case Field Added
  • 3rd Party Alarm Case Field Added
  • 3rd Party Access Control Case Field Added
  • 3rd Party Cloud Case Field Added
  • DNA-Voicemail Routing 2019 Workflow Created
  • Operating System Case Field Added
  • Dahua Device Type Case Field Added
  • Unresolvable Case Field Added
  • Escalation Counter Case Field Added

Week 2:

Salesforce Backend Changelog

Week 3:

Salesforce Backend Changelog

Week 4:

Salesforce Backend Changelog

Week 5:

Salesforce Backend Changelog