Difference between revisions of "Troubleshoot/NVR/P2P Troubleshoot"

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*Check cell phone P2P login information is correct. You will need to ensure the user name and password are correct. (This is the credentials for logging into the system.)  
 
*Check cell phone P2P login information is correct. You will need to ensure the user name and password are correct. (This is the credentials for logging into the system.)  
 
*Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface (Main menu*>Setting*>Network*>P2P), or you can use the version information of the WEB to confirm. (For some previous series products, the device SN is the main board SN, it may result in error.)
 
*Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface (Main menu*>Setting*>Network*>P2P), or you can use the version information of the WEB to confirm. (For some previous series products, the device SN is the main board SN, it may result in error.)
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[[Category:P2P]]
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[[Category:Troubleshoot]]

Revision as of 17:10, 16 March 2016

I can not use the P2P function on my cell phone or the WEB.

There are following possibilities:

  • Check the network connections from NVR to your router.
  • Check the device P2P function is enabled or not. (Main menu*>Setting*>Network*>P2P)
  • Check cell phone P2P login information is correct. You will need to ensure the user name and password are correct. (This is the credentials for logging into the system.)
  • Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface (Main menu*>Setting*>Network*>P2P), or you can use the version information of the WEB to confirm. (For some previous series products, the device SN is the main board SN, it may result in error.)