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:Internal Only/System Down Emergency Process

Revision as of 19:36, 1 April 2019 by JP (talk | contribs) (→‎Email)

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System Down Emergency Process

Platforms

If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following:

  • Salesforce
  • Avaya (Phone System)
  • uJet -Lorex LiveChat Platform
  • DahuaWiki
  • LorexWiki
  • LearnDahua

Email

Dahua

  • steven.mei@dahuatech.com
  • jp.wenger@dahuatech.com
  • nicky.gunakan@dahuatech.com
  • jen.ho@dahuatech.com

Convergys

  • Corporate.helpdesk@convergys.com
  • Ken Seils 513.723.6471

Open Tickets with Appropriate Vendors

  • Avaya-
  • uJet-
  • Salesforce->Dahua IT-
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