Newsletters/2019/Q1
Contents
Tech Support Newsletter-2019 Quarter 1
Dahua Wiki Optimizations
Updated interface for the following pages:
New Pages
| Recorders | Cameras | Software | Other Products |
|---|
New SmartPSS Version 2.002.8 Released
| SmartPSS | |||||
|---|---|---|---|---|---|
| Version | Download Links | ||||
| SmartPSS Latest | 
|
||||
| Project Name: | SmartPSS |
|---|---|
| Version | V2.002.0000008 |
| Base Platform | V2.002.0000007 |
| Operation Platform | Microsoft Windows XP/Windows 7/Windows 8/Windows 10(32/64 bit) |
New Function
1.Configuration of Statistical Parameters of Number of Binocular Passenger Camera Area
2.Decoder devices support adding multiple TV walls
3.Decoder Device Supports Network Channel Wall
4.Attendance module adds first-in and last-out reports in report query
5.Attendance module adds the function of neglecting attendance record in N minutes
6.Attendance module adds support for custom attendance events
7.32 segmentation is added, and 36 segmentation is supported by custom module.
8.Face database information such as ID card and name support multi-channel and multi-face database query, modification and deletion
9.Because of equipment problems, NVR and DVR equipment shielding intelligent analysis module.
10.Shielded Video Talk module.
Migration to New Telephony Platform
Dahua Technology USA's Technical Support Department's phone system migrated away from Mitel, to a much more reliable Avaya phone system on March 28, 2019. This new phone system will provide better reporting, and communication with our customers. This will allow us to resolve more tickets, in less time.
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay.
Specification Sheet Updates
Video Intercom
FD Removed from Lite & Pro Series Spec Sheets
DH-IPC-HDBW4231FN-E2-M N24BN52 / N24BN53 N24CG52 N24CB33 N24CL52 22204TNI 52C230UNI-A 50230UNI 1A203TNI 12203TNI 6CE230UNI N25CB5Z N25CL5Z N44CG52 / N44CL53 6C430UNI 52C430UNI 50430UN 59430UNI N45CB5Z
New Hires
Marques Phillips
Marques Phillips was born and raised in southern California. He studied English at UCLA but sought a career in technology based on his interest in looking at a screen rather than a book. He started his career in general IT Support but transitioned to the Security Industry a little under 4 years ago. He has worked mainly in a Technical Support role at his former companies: EverFocus and ArecontVision, providing remote and on-site support. He also has experience on the sales side of the industry as a Sales Engineer at EverFocus, responsible for system design, training, marketing, and trade shows.
| Title: | Technical Support Engineer |
|---|---|
| Department: | Technical Support |
| Working Location: | Irvine, CA |
| Entry Date: | 03/25/19 |
Bug Report
- SmartPSS Playback Jumping or Skipping
- FLIR+Dahua IPC=Infinite Loop
