Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
:Internal Only
Dahua USA Internal Information
Online Software
Serial Lookup
Dahua Sites
Reporting and Reference
Non-Dahua
Report a Problem
Product Information Links
Phone Numbers
Name | Department | Phone Number | |
---|---|---|---|
Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
Adjusted Product Line Responsibility |
Others | |
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
Salesforce
- Production: https://dahuatech.my.salesforce.com
Salesforce Case Status Quick Reference
Product Pages
- Access Control DNA = Access_Control
- Video Intercom DNA = Video_Intercom
- Multi-Sensor DNA = Multi-Sensor
- Fisheye DNA = Fisheye
- DSS = DSS
Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
- System Photos Process
- Example Photos Process
- PDF Banner Process
- Database Photos Process
- How to create a wiki article
- How to create a product page
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest