:Salesforce Interface Map
Contents
Salesforce Interface
Ready to Take Calls Checklist
Checklist | |
---|---|
Logged into Phone | |
Logged into Shoretel ECC | |
Logged into Omni-Channel |
Queues View
Description
From this page, you will be able to view multiple cases and several key pieces of the case including Subject, Case Number, and the case status. These views can be customized based on your needs.
Interface
Quick Access Bar
Phone
Description
Interface
Omni-Channel
Description
Interface
-Logged in, and Available State
History
Description
Interface
Notes
Description
Interface
Shoretel ECC
Description
Interface
-Logged in, Not Logged Into Queues
-Logged in, and Logged Into Queues